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Field Service & Technical Advising Manager - Locomotives

  • GE Transportation
  • Experienced
  • Posted 1/23/2017 7:11:07 PM
  • 2832646
  • Job Function: Services
  • Business Segment: GET Transportation
Location(s): Canada ; Alberta, British Columbia, Manitoba, Ontario, Quebec, Saskatchewan; Winnipeg

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Transportation, we move the world. We are a
global digital industrial leader and supplier to the rail, mining, marine, stationary power and drilling industries. Our
solutions help customers deliver goods and services with greater speed and greater savings using our advanced
manufacturing techniques, industry expertise and connected machines. Established more than a century ago, GE
Transportation is a division of GE that began as a pioneer in passenger and freight locomotives. That innovative spirit still drives GE Transportation today. It's the engine of change that puts us at the forefront of transportation technology, software, and analytics. And it's why we continue to find-and realize-the potential that keeps our connected world moving forward. The GE Transportation Global Headquarters is located in Chicago, Illinois. There are over 65 service sites worldwide.

Role Summary:
GE Transportation helps Canadian Railroads continuously improve the reliability of their GE heavy haul locomotive fleet. Our technical advisers engage across the railroad network to improve asset availability throughout Canada and the US.

Essential Responsibilities:
The Field Service & Technical Advising Manager leads a team of Technical Advisers and owns the local customer relationship, operating on-site at a Railroad Locomotive Repair Center. In this role, you will represent GE to the customer and are accountable to provide technical solutions and timely OEM replacement parts.

· As the GE site leader you are accountable for the overall customer experience at this site.
· Lead a team of Technical Advisers: recruit, hire, train, and coach for Performance Development
· Escalate customer needs to ensure your site receives the necessary technical support from GE’s global engineering and technology resources.
· Engage all resources in the GE Supply Chain to ensure uninterrupted spare part availability that anticipates customer needs, while meeting inventory and transportation targets.
· Develop and maintain strong customer relationships at all levels within the customer shop.
· Maintain the GE site assets (material, IT, intellectual property, tooling) within budget.
· Actively communicate within the shop and with the expanded GE network to ensure technical accuracy and appropriate urgency.
· Understand applicable industry regulations (Transport Canada / FRA / AAR)
· Understand and apply all environmental, health, and safety rules to work safely and champion a positive safety culture.
· Monitor inventory levels against targets and proactively identify changes to safety stocks to support customer needs.
· Follow controllership procedures to maintain GE’s inventory of replacement parts. This includes part ordering, expediting, receiving, stocking, inventory, and delivery.
· Perform material handling (unpack, move, pack) with 100% compliance to safety guidelines.
· Maintain the highest level of integrity and ethics in dealing with all customers and external suppliers

•Bachelor’s Degree or Diploma in a Technical discipline from an accredited college or university (or Associate’s Degree in Technical discipline with a minimum of 2 years of professional work experience, or a High School Diploma / GED with a minimum of 4 years of Operations or Military experience)

•Minimum of 3 years of Operations or Engineering experience

· Willing and able to work various shifts on various days in a 24/7/365 environment
· Willing and able to work in a shop environment with significant time on the floor or on locomotives
· Willing and able to follow railroad site safety procedures
· Willing and able to travel as required for work, up to 20%

Desired Characteristics:
· BS degree in Engineering from an accredited college or university.
· High energy self-starter comfortable interacting with the customer at all levels in a deadline-driven environment.
· Prior locomotive maintenance and troubleshooting experience
· Heavy diesel engine maintenance and troubleshooting experience
· Strong applied electrical troubleshooting background (AC & DC)
· Experience in material transactions and inventory management using Oracle
· Strong communicator and influencer across cross-functional teams
· Able to motivate teams and lead change across the organization.

Locations: Canada ; Alberta, British Columbia, Manitoba, Ontario, Quebec, Saskatchewan; Winnipeg

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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