About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Digital Workplace Solutions (DWS) within CoreTech is responsible for delivering world class end user support. In this role, you will produce high-quality documentation that contributes to the overall success of our IT products and services. You will deliver user-friendly, step-by-step, and ready-to-use self-help articles that will be consumed by end-users. You will collaborate closely with end-users, L1/L2, Product and Service owners and operations.
You will help to communicate technical information about products and services in a way that's easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for IT products, training guides and online help incorporated into self-help platform and operating guides. As a technical author, you will establish an understanding of the product or applications and then design and write documentation to explain it to users. You may also provide this information in various other forms including software demos and interactive tutorials, using video, illustrations and graphics. Writing skills, technical acumen, attention to detail and the ability to communicate technical solutions in a non-technical way are essential for success.
The role will also require to:
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Write easy-to-understand user interface text, online help and developer guides
Create tutorials to help end-users use a variety of applications and solve their issue by themselves
Analyze existing and potential content, focusing on reuse
Create and maintain the information architecture
You will need to have:
A feel for words and a good command of grammar and vocabulary;
A concern for verbal consistency and an appreciation of tone and style;
An enquiring mind with attention to detail;
An ability to grasp and structure large amounts of information and anticipate the reader's knowledge gaps;
Accuracy and a methodical approach to work;
The ability to work to tight schedules;
Excellent planning and organizational skills;
The ability to express instructions clearly and briefly in simple English;
Good documentation skills and the ability to produce visually attractive instructions;
Good interpersonal and communication skills, to gather information from and for people;
The ability to work successfully as part of a multidisciplinary team;
A good understanding of computers and other communication tools.
Bachelor of Arts in Technical Writing or a related field, such as journalism OR a Bachelor of Science degree in a technology-related discipline OR 4 years of work experience in technical writing, journalism, communications or a related field.
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Must have excellent writing and grammar skills
Be able to deliver accurate documentation under deadline pressure.
Ability to work both autonomously and in constant collaboration with product owners, operations, and end users.
Fluent in Spanish and English
Must work out of GE Office in Miami
Experience working in a global atmosphere
Knowledge and experience with Right Answers
Demonstrated ability to drive results in a dynamic and fast pace environment
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