About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: As part of the Assets under Management (AuM) team you will be responsible for application and requisition support of AuM’s for the growing Middle East Africa region. You will be key point person in the region data, analytoics and infrastructure challenges and health.
Essential Responsibilities: • Manage project coordination during requisition phase, data continuity and customer communication/collaboration within assigned region / customer base. • Submit PAC for technical resolutions &/ Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls. • Proactively check for data gaps (quality/integrity) thereby all fields in the portal are populating with correct data feeds • Track M&D time to value through shortening the cycle time and resolving implementation issues • Review projects status with internal teams/customers on calendar basis, own actions, customer questions/concerns and document meeting minutes with rigorous follow through concerned internal organizations • Prepare weekly update on OSM health, Data, Portal and units health & connectivity reports • Support the CPM/CSM to deliver exceptional customer experience and satisfaction by driving progress of PAC/technical cases including CIRs as required • System software tracking with revision and upgrade options • Support nit Availability and Performance calculations, maintenance factors calculation and outages forecasting supporting CPM/CSM/TM
Qualifications/Requirements: BS/MS Engineering or Technology discipline
Desired Characteristics: • Results oriented, innovative, and adaptable team player • Self-starter with excellent planning and organizational skills with the ability to provide quick responses to the regional/customer needs • GB and/or BB Certified and/or trained in Quality Tools such as RCA, 8D, FMEA, MSA, SPC/Process Capability • Statistical intuition, application, and knowledge of various analytical approaches • Ability to work in a matrix environment, influence without formal authority • Ability to excel in a dynamic, fast paced environment • Ability to lead change • Good understanding/working knowledge of M&D systems, data, tags, architecture, connectivity requirements for total GE plant, oOEM and processes
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