About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality.
Within the CSS organization the Inside Sales team adapts to maintain excellent relationship with external customers, supports GE Businesses with inside sales and sales support activities, gathering market data, generate and handle customer interest and demand detection. Provide well defined leads to sales representatives.
The Inside Sales Specialist adapts to maintain excellent relationship with external customers, supports GE Business with inside sales and sales support activities, gathering market data, generate and handle customer interest and demand detection. Provide well defined leads to sales representatives.
Build and maintain relationships with customers by providing advice and information about Healthcare products and services
Promote the client’s products and services for business partners via phone
Detect new purchasing projects over the phone with both new and existing customers
Achieve quarterly and annual sales targets, also by following-up on the generated leads/opportunities on a regular basis
Follow-up sales opportunities and support the field work of sales managers
Follow script and provide marketing information for the business clients
Register all relevant information captured during customer interactions in our CRM tools
Get to know, understand and deliver different customer service processes
Handle customers’ requests, and provide them with the necessary support
Conduct a rated calls in line with the targets in telemarketing activity on a daily basis
Understand and fulfill all regulations of the internal policies of the company
Advanced level German and English skills
College or University degree
Ability to provide excellent customer service, customer-focused approach
Effective and professional verbal and written communication – both with internal and external customers
Creative and innovative personality
Result-oriented personality and capability to overcome obstacles
Ability to work in a team or individually if required
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