Global Mobility Service Team Leader - Switzerland (m/f)
GE Global Operations
Posted 1/24/2017 11:57:35 AM
Job Function:Human Resources
Business Segment: Global Operations Human Resources
Location(s): Switzerland ; Baden
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Reporting to the GMS Europe-MENAT Pole Leader, you will manage a team of GMS Process Analysts within Switzerland to ensure high quality delivery of services and compliance in all operations across the country. Identify trends and/or continuous process improvements, and take ownership for all programs/processes in Switzerland. Leverage expertise to work collaboratively across internal teams and with GE businesses to insure maximum effectiveness and efficiency.
Essential Responsibilities: Within Switzerland:
Lead a local Swiss team responsible for delivery of GME services across the full Expat assignment lifecycle, including support for on-boarding, immigration, relocation, payroll, tax and social security; instil “Best in Class” Customer Service culture
Drive operational performance and productivity, leveraging metrics, outsourcing, lean initiatives, and innovative process solutions to ensure compliance, controllership and service excellence
Develop effective relationships with customers and key stakeholders in the Swiss businesses to ensure understanding of customer needs and drivers
Provide supplier management for Switzerland with the GMS global selected vendors; measure performance and develop/maintain proper service level agreements to insure performance and drive metrics management
Establish a working relationship with senior GME business executives inbound/outbound to/from Switzerland
Facilitate team training and experiences that will develop process expertise
Provide your team members work direction, coaching, performance reviews, and all other relevant people management processes
Drive GE’s high standards of ethics and compliance within your team
A solid experience in Expatriate Management and/or Payroll & Benefits
HR Operations with a broad understanding of operational activities
Bachelor’s degree from an accredited university or college with a concentration in Business or Human Resources
Experience in leading teams
Six Sigma Certification
Previous experience in expatriate payroll or expatriate tax
Demonstrated success in project management or process improvement
Ability to drive and manage change in complex remote and matrix environments across functions and across the region
Proven experience building positive relationships with colleagues and key stakeholders
Demonstrated organizational skills, attention to detail and accuracy
Ability to execute both service delivery and process improvement in an environment of ambiguity and changing priorities
Fluent in German and English with strong written and verbal communication skills
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