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ITO and Invoicing Specialist (m/w)

  • GE Oil & Gas
  • Experienced
  • Posted 1/24/2017 1:58:50 PM
  • 2829093
  • Job Function: Services
  • Business Segment: Oil & Gas Digital Solutions
Location(s): Germany ; Hürth

About Us:
GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. GE Oil & Gas also provides pipeline integrity solutions, including inspection and data management, and designs and manufactures wire-line and drilling measurement solutions for the oilfield services segment. Oil & Gas is present in Germany with development, production and sales units at various locations.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.

Role Summary:
The ITO and Invoicing specialist will be part of the services team and provide daily execution of required services quoting, ERP inputs, follow up to PO and later invoice of completed jobs. Cost and sales price calculation, tracking and analysis.

Essential Responsibilities:
Quoting to internal and external customers:

  • Interaction with internal and external customers
  • Cross functional evaluation of scope of supply
  • Creation of cost models
  • Creation of quotations including definition of scope of supply and timeline.

Orders booking in GE system:

  • Ensure timely creation of Sales Orders for equipment in GE Systems (SAP) as communicated by operations team.
  • Ensure timely creation of Service Orders for service activities in GE systems (SAP) as per the contract and as communicated by the operations team.
  • Generate monthly system reports to show new orders and backlog (orders booked not invoiced) and send them to Finance and operations.

Service Entries in ERP Systems:

  • Understand the contractual scope of work and T&Cs especially those related to service entries and invoicing.
  • Ensure timely and accurately creation of service entries for all customer related jobs based on service reports received from the teams
  • Upon full approval of the Service Entries, trigger the invoicing in SAP system.
  • Ensure close coordination with Operation teams to ensure no leakages where work done but not invoiced.
  • Must work efficiently towards reducing lapse days between work completion and Service entry and approval.
  • Maintain proper records and backup files in line with GE policies and obtain all required approval for any exception as per GE approval matrix.
  • Constant follow-up with customers (meetings, calls and emails) to push for approvals of service entries and resolve any issues proactively.
  • Work with Finance to reconcile current month revenue vs forecast (QMI) and analyze the difference and challenge operations and provide finance with prepare backup for manual accruals if needed.
  • Ad hoc support on analysis as required
  • Order entry, follow up and closure of RMA Repair-Process

Service job tracking in SFDC:

  • Case management
  • Proactive tracking of open cases and task
  • Customer Issue Resolution –CIR escalation management
  • Documentation

Invoicing in GE System:

  • Trigger system invoicing of the Sales and Service Orders based on the approval of service entries.
  • Ensure proper backups (customer contract/PO/Call off, Delivery notes, or service tickets) for each invoice before invoicing.

Job Closure

  • Follow up with customers on job completion, escalate to Resource Manager and Service Manager potential issues
  • Complete NPS Survey at the end of each job with contacts identified by Field Engineers


    • SFDC knowledge / SFDC super user
    • Export compliance / CIS
    • Diploma / Degree (in Business Administration or Accounting is preferred)
    • Significant work experience (O&G invoicing experience is an advantage)
    • Fluent in German / English
    • SAP knowledge, SAP master data update

      Desired Characteristics:

      • Must be able to work well with stringent deadlines and possess good organizational/filing skills.
      • Display commitment to customer service and ability to work in team-oriented environment.

        Locations: Germany ; Hürth

        GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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