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Lead Service Reliability Engineer (m/f)

  • GE Oil & Gas
  • Experienced
  • Posted 1/25/2017 6:55:37 AM
  • 2829099
  • Job Function: Services
  • Business Segment: Oil & Gas Digital Solutions
Location(s): Germany ; Hürth

About Us:
GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. GE Oil & Gas also provides pipeline integrity solutions, including inspection and data management, and designs and manufactures wire-line and drilling measurement solutions for the oilfield services segment. Oil & Gas is present in Germany with development, production and sales units at various locations.

GE is committed to taking on the world’s toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles... people like you.

Role Summary:
Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.

Essential Responsibilities:

  • Support EHS field performance especially around LOTO, Training, Stop Work and mobilization checklist.
  • Drive EHS culture in FSE Team.

Project Management

  • Lead critical service projects such as complex installations, upgrades and overhauling in
    cost, function, time scheduling & execution.
  • Process improvement including VCP.
  • Lead relevant fleet actions with strong interaction and support from PQE, quality and engineering.

FSE Team lead, Development & Coaching

  • Functional team lead of the FSE Team
  • Development and execution of field service training strategy

    • including detailed skills and training matrix
    • internal & external training execution
    • new products

  • Ensure quality in filed activities in regard but not limited to

    • required skills, tools and support to succeed
    • fix right first time initiative
    • documentation & reporting

Field Services Support

  • Support development of critical service initiatives that enable digitalization, connectivity and overall productivity improvement with new tools, platforms and software.
  • Represent services on critical initiatives such as upgrades and NPI.

Field Service activity.

  • Execution of Field Service projects & reactive Field Service jobs.


    • Possess significant experience as UTTM field service technician or engineer in software, services, quality and supply chain.
    • Significant experience in team leading.
    • College graduate or above in electronics, electricity or mechatronics.
    • Fluent English and German.
    • Project management experience is required.
    • Good interpersonal skills ability to communicate.
    • Good knowledge of PC software (Word, Excel, MS Outlook, ERP, IE, etc.).

      Desired Characteristics:

      • GE project management certified.
      • Previous knowledge of GE Services practices and customer base.
      • Organizing & Executing: Focuses, monitors, and maintains high standards for quality, customer needs, and satisfaction. Takes initiative, acts with confidence, and executes in a systematic way. Takes responsibility for actions and people and consistently achieves project goals.
      • Communicating: Expresses opinions, information and key points of an argument clearly and fluently. Makes presentations and undertakes public speaking with skill and confidence, projecting credibility.
      • Frequent Travel: Approximately 50% of working time.

        Locations: Germany ; Hürth

        GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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