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Customer Project Leader

  • GE Healthcare
  • Experienced
  • Posted 1/25/2017 8:57:13 AM
  • 2828602
  • Job Function: Sales
  • Business Segment: Healthcare Europe
Location(s): United Kingdom

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Role Summary:
The Customer Project Leader (CPL) within the GE Healthcare Enterprise & Solutions team, working in the region on major healthcare projects in the UK with existing accounts. In this strategic role, the CPL is responsible for overall solutions architecture including technology, clinical content & data analytics; delivering associated strategy, expertise that contributes to business development and fulfilment.

Essential Responsibilities:

• Leads the organization and processes for Solution content (leveraging GEHC / GE Store as well as third party content) in customer engagements and designs overall solution adapted to customer needs
• Identifies and articulates the clinical & technological benefits of a design concept based on value elements (VB healthcare - Care pathways) to the customer as well as developing the customer presentation
• Discovers & Evaluates customer needs in collaboration with the Account Executive. Leads on-site customer assessments to validate customers’ potential needs and is the primary interface of the region with the central Enterprise & Solutions team, P&Ls, and Centers of Excellence (CoE).
• Leads the project plan design and coordinates the organization (leveraging GEHC / GE Store as well as third party content) in customer engagements. Ensures technology, processes, care delivery at highest quality are integrated, can be implemented and designs overall solution adapted to customer needs
- Articulates the clinical, operational and economic benefits of the solution based on value criteria (Value Based Healthcare - Care Pathways) to the customer as well as develops the customer presentation
- Conducts solution architecture workshop with client in coordination and under the leadership of the Account Executive. Verifies requirements, current state and desired capabilities. Identify roadmap to ideal state and related capabilities. Size GE solution to client needs; conduct pilot if required
- Specifies the GE solution proposal, determining GE offerings involved in the solution and any partnership/alliance/resources needed for solution delivery (inside or outside GE)
- Assesses capability to implement / deliver solution, estimating costs, delivery team / schedule and project duration
- Learns from solutions design and implementation to create knowledge GE can leverage in future deals. Ensure this knowledge is shared across Enterprise & Solutions teams and COEs
• In coordination with the Account executive and internal pricing, designs pricing strategies to maximize margins. Achieve, orders, sales, and margin targets for GEHC sales in assigned projects while managing costs within budget and following tollgates review with management
• Actively contributes to Value proposition assessments with data, content & insights in close cooperation with Modalities and Marketing teams; Demonstrates Solution with contacts established by account executive
• Handovers projects for implementation to contract manager / fulfillment teams, and provide appropriate follow-up/support to identify and deliver productivity gain over the course of the project


• Experience in medical device industry commercial roles with strong background in operations (sales, services, operations or marketing) or leading operations within large public or private healthcare institutions with strong Project Management and strategy background or equivalent knowledge and experience
• Strong competence in project development and management & execution of large scale multi-modality- turn key projects or programs within public or private sector.
• Bachelor’s Degree in business, science, engineering, technology or equivalent experience
• Broad knowledge of analytics, big data practices, software platforms
• Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence solution direction to both internal team members and external customers
• Demonstrated ability to work directly with Hospital COO, CTO, Chief Strategy Officer, Healthcare Authorities, Construction Companies etc.
• Willingness and ability to travel within your specified geographic region

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Desired Characteristics:

• Consulting experience and consultative selling experience in Healthcare domain would be an asset
• Strong technology & clinical background and experience in Six Sigma/Lean Management would be an asset
• Demonstrated problem solving and creative skills, ability to exercise sound judgment and make decisions based on market and customer trends – go beyond the status quo
• Ability to deal with ambiguity and drive for results
• Ability to execute on multiple priorities
• Analytical and strategic thinking skills
• Contract Compliance Experience
• Contract Negotiating & closing Skills
• Healthcare Finance Understanding/Experience

Locations: United Kingdom

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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