Business Segment: Oil & Gas Turbomachinery Solutions
Location(s): Algeria ; Boufarik
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Lead Services Specialist will have under his responsibility to manage contracts with customer, services, upgrade contracts. Either long term services agreement or turn key projects. He will be responsible on the execution aspects of the contract from the contract / order signature to cash remittance, and will be the primary interface with the customer.
Essential Responsibilities: The Lead Services Project Manager demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals. · Plan and implement projects at various customer work sites in the Algeria and abroad, including the activities of staff and subcontractors · Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate · Respond to call-out type repair requests from customers · Lead the regional implementation of New Product Introductions (NPI) and take actions necessary to expand existing product lines and grow the business through development of new products and services · Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets · Manage a network of resources (including contractors) in support of project execution. · Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements · Take part in the writing of reports that describe the results of a project · Participate in the development of proposals for projects · Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations · Ensure that delivered products and services achieve highest quality and performance levels · Negotiate change orders with the customers · Professionally represent GE during all customer communications · Manage a varied staff that will include employees, customers, partner companies, or subcontractors
Qualifications/Requirements: · Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in an engineering or project management position) · At least 3 additional year of experience in a project management, engineering or manufacturing role · At least 3 years of project management experience working in a lead capacity implementing projects in a field environment
ELIGIBILITY REQUIREMENTS: · Willingness and ability to travel 20% of the time
Desired Characteristics: · Organized. · Ability to work under stress. · Ability to handle and manage several projects at a time · Good communication skills with clients and peers · Previous experience in a service company serving the Oil and Gas industry
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