Business Segment: Aviation Business & General Aviation & Integrated Systems
Location(s): United Kingdom, Italy; Pisa
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Field Service Representative will be responsible for supporting the R391 Composite Propeller System, both on and off wing at the customer site. In this role you will be the product expert and focal point for providing assistance with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The Field Service Representative will be responsible for performing intermediate and limited depot level repairs in direct support of the customer.
The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Provide On-Site propeller maintenance inclusive of : Repairs, modification and preventative maintenance. Work scope includes both On-Wing and Off Wing repairs.
Perform (OJT) On Job Training with technical instructions.
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment,including; the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assist in ensuring parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Perform intermediate and depot level maintenance
Provide on-call and extended shift field service support
Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency
Perform Certification release for equipment maintained.
Bachelor’s Degree in Engineering
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
Experience using Microsoft Office
Strong attention to detail
Self-starter comfortable working as a remote team member
Composite repair experience
Capable of managing multiple and varied tasks
Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship
Must have a minimum of 4 years of experience in a field service or maintenance position
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