About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: We are looking for a highly motivated & passionate systems engineer to join GE Oil & Gas Digital team. This role will focus on supporting mission-critical cloud-based applications.
The candidate will be responsible for technically leading a team of highly talented and motivated application administrators. You will be responsible for ensuring quick problem resolution and achieving uptime SLAs.
Essential Responsibilities: As Senior System Administrator – Production Support, you will: • Provide 24X7 support for production and test environments • Work with Customer Service teams to resolve customer escalations. • Be available to respond to service availability issues and resolve them round the clock in a timely manner • Develop appropriate operational and support documentation to ensure faster problem resolution • Proactively identify application problem areas and assist in resolving them in collaboration with product engineering and fleet health management. • Assist information security teams to ensure the production infrastructure remains secure. Ensure compliance of production infrastructure with information security requirements • Technically mentor junior employees within the function.
Qualifications/Requirements: • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math). • 8+ years of Production Operations support experience preferably with a cloud services provider. Should have experience working in shifts • Excellent problem solving and troubleshooting skills • Effective written and spoken communication skills. • Experience working with globally distributed teams and across cultures • Self-driven. Should be able to operate with minimal management supervision
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen • Must be willing to travel as needed
Desired Characteristics: • Mission critical systems experience is preferred • Demonstrated experience of delivering on commitments to clients. • Works well in fast paced growing environment. • Able to interface effectively with all levels of the organization and external customers
Technical Expertise: • Experience working directly with Cloud providers/infrastructure (AWS, Azure etc.), database technologies (e.g. MySQL, Microsoft SQL Server), operating systems (Windows, Linux) and orchestration tools (Chef, puppet) • Supporting n-tier web applications deployed on leading middleware like Apache Tomcat, JBoss. Understanding of SOAP or REST-based web-services would be a plus. • Exposure to any leading RDBMS – Oracle DB, MySQL, Microsoft SQL server. Should be able to perform basic database support functions like start/stop, user management, troubleshooting • Strong administrative level knowledge on Linux and Windows. Knowledge of infrastructure components – like storage, network elements like routers, switches etc. is highly desirable. • Basic software development exposure – hands on with any programming or scripting language (preferably shell/perl/python or Java) is highly desirable • Experience with monitoring technologies like Nagios, OpsView. • Experience with NoSQL technologies (Cassandra, Hadoop etc) is a plus • Training on ITIL is highly desirable
Business Acumen: • Strong analysis and problem solving skills • Ability to interact at all levels of the organization and with other GE businesses
Leadership: • Ability to work with cross-functional teams to help build effective processes • Proactively identifies and removes project obstacles or barriers on behalf of the team • Articulates the story, uses two-way communication and influences outcomes and ongoing results • Strong oral and written communication skills including executive level presentation skills
Personal Attributes: • Willing to quickly self-learn new technologies/products as needed • Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
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