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Technical Support Specialist - Contract

  • GE Power
  • Experienced
  • Posted 1/26/2017 6:34:44 PM
  • 2835215
  • Job Function: Services
  • Business Segment: Power Water & Process Technologies
Location(s): Canada ; Ontario; Oakville


About Us:
GE has confirmed it is exploring options for selling the Water & Process Technologies business. The plan to divest the business is a strategic decision that provides an opportunity to re-position the business for growth and further invest for long-term success. Water & Process Technologies will operate business as usual through this process and will continue to meet its commitments to its valued customers and employees. This includes hiring strong talent to help the business grow and be successful. GE is targeting to complete the sale of the business by mid-2017.

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry

Role Summary:
for a Process Analyst to join our Lifecycle Services Team to provide process specific support and analysis for aftermarket customers in the UF, MBR, EDI, Thermal, ADT and RO water sectors using our remote monitoring platform, InSight.

This Role is an 8 Month Contract.

Essential Responsibilities:
• Provide process support, data review, and write detailed customer centric process review reports to InSight (a data collection and analysis tool) clients. This will include regular telephone and e-mail based communication in a professional manner with customers and colleagues. Daily duties will extend to in depth analysis, and timely troubleshooting support utilizing site data captured from full scale operating membrane based water and wastewater treatment plants.
• As a customer facing employee, it is important to manage customer expectations, confidently deliver sound operation and membrane cleaning feedback, and ensure any plant can be utilized as a positive reference for GE.
• Provide support to InSight setup team (site setups and tag, chart and data quality reviews).
• Travel up to 20% of the time to perform plant process audits, troubleshooting and cleaning assistance at customer sites and assist in managing the client relationship overall.
• Work with service project managers to aid in the design and implementation of upgrades and project work to existing water plants. Identify opportunities for future sales.
• Communicate with fellow Technical Support team members to leverage knowledge and ensure issues are recorded using Customer Issue Track (CIT) tool and understood to allow uninterrupted customer service.
Ability to read Piping and Instrumentation Diagrams, Process Flow Diagrams and/or Mass Balance.

Qualifications/Requirements:
• 3 yr Diploma or 4-year degree in Chemical/Environmental/Mechanical Engineering or Chemistry
• Equivalent water experience will also be considered for this position

Desired Characteristics:
• Competent use of Microsoft Excel and Word
• Demonstrated written and oral communication skills
• Proven ability to multitask on several concurrent projects
• Previous experience with water and/or wastewater treatment processes
• Operations, commissioning or design experience with membrane filtration (UF/NF/RO/Thermal/ADT/EDR) is an asset.
•Experience basic knowledge of instrumentation, control valves, rotating equipment, centrifugal pumps, chemical addition pumps and centrifugal compressors, is an advantage.
•Experience with programming, troubleshooting and/or maintenance of Programmable Logic Controllers, Human Machine Interface or Distributed Control Systems.

Locations: Canada ; Ontario; Oakville

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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