About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: In this role the Services Coordinator will have to work closely with the Service Manager (SM), Field Services team leaders (TLs) and all Service team members to coordinate and deliver Measurement & Control (M&C) field services across the product lines.
Essential Responsibilities: Collect the customer information and set up; •Make service quotation and contract from customer and internal factory as well as collect Service payment from customer and internal factory; •Assist with service training and service channel audits; •Request and assist with outsourcing service; •Record and gather the service orders and revenue monthly; •Gather and record the service engineer's travel and payroll monthly; •Responsible for all aspects of opening and maintaining projects including but not limited to: Opening jobs and S/O's Billing and Rev Rec Billing and Rev Rec Cost Plans WIP/ECA Creating Local Purchase Orders New Vendor / Customer Registration GECARS, invoice problems, contact customers, invoice registration •BW, BI, BO report and analysis; •Analyse data, and provide reports to SM /TLs; •Review and audit time reports for region and work with TLs and SM for compliance; •Ensure SOX compliance both reporting and reviewing tests; •Audit projects for time drop , rev rec , billing and WIP/ECA; •Ensure revenue and billing is actioned on time; •Assist SMs with forecasting; •Arrange/Support Customer Training inclusive of logistics and ordering manuals, compiling agendas and organising equipment; •Assist Service Personnel with time drop issues; •Support for SAP issues and authorization issues; •Shipping & Receiving for RMA (Product Warranty) •Assist Field Engineers in travel booking and equipment shipping •Comply with all applicable Compliance, Quality, EHS regulations
Qualifications/Requirements: Experience •Minimum 2 to 5 years’ experience working in a similar role; •Experience working in the Resource and/or Oil & Gas industry; •Secondary education attainment •Degree/ Certification in Business Studies recommended Skills •Strong organizational skills and exceptional attention to detail and accuracy; •Ability to balance workload under short deadlines and changing priorities in a fast paced environment; •Ability to prioritize and anticipate needs; •Strong oral and written communication skills; •Ability to successfully multi task; •Internet proficiency and knowledge of web-based applications; •Proficient working in using SAP, ServiceMax and knowledge of Kronos; •Strong computer skills with proficiency in Microsoft Applications
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