About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Sales & Plant Support Manager is responsible for the sales and execution of all service contracts in Italy: Optimizing cost, quality and lead time of the Services tenders and projects allocated to him/her. The Sales & Plant Support Manager reports directly to the Italy Local Service Center (LSC) Leader and is based in Sesto San Giovanni (Milano).
Ensure pro-active sales activities for Service in Italy, market and customer prospecting, establish and develop customer relations.
Be responsible of Services Plant Support business development in seeking and reporting on every opportunity to develop the Plant Support Services to our Customer
Have full P&L responsibility of Service Plant support projects allocated to the team.
Establish commercial visit plan in collaboration with the Local Service Center Leader, define and develop Plant Support Services offering dedicated to the Italian market.
Handle customer contacts and requests. Produce tenders incl. cost/price calculation and commercial and legal conditions managing the preparation of the technical & commercial aspects of the Services tenders in order to optimize the competitiveness of our offer, in liaison with Operations and/or Technical Services specialists located in other zones: condition assessment, specification, industrial scheme, costing. Negotiate & win contracts in order to reach the fiscal year forecasted targets and develop the LSC growth.
Lead the execution of the contracts until expiration of the warranty period. Perform project planning and reporting, manage the technical matters of the Plant Support Services projects in order to optimize quality, cost and lead time in liaison with Operations and/or Technical Services specialists of other zones: engineering, sourcing, manufacturing, site preparation, risk and opportunities.
Manage contractual, technical Services, Site activities in front of the Client and Contractors.
Ensure the nomination, mobilization and de-mobilization of Site Staff according to defined Project Schedules.
Assign and collect Field Service Reports from Site Personnel.
Ensure the compliance by the Customer of the Contractual Obligations in regard to Site Services and Infrastructure.
Ensure the delivery of Tools and Consumables needed for the execution of the Site Activities, as per contractual requirements.
Monitor Erection/Commissioning Punch List for outstanding/pending Site Activities.
Initially prepare and arrange to take possession of the site. Develop and plan temporary and permanent site infrastructure together with the Site Manager, whenever possible.
Ensure that Company’s Quality and EHS directives are followed on-sites.
Actively seek to improve project results through variation orders.
Guarantee that the quality level is in line with the customer expectations (COPQ, EHS and 5S at site fully under control).
Ensure the optimum cash-flow in the projects.
Provide information and feedback to the other parties in the process.
Promote the interests and image of the company at all times.
Behave according to GE Code of Ethics & compliance – Spirit & the letter - Values.
University degree (comparable with bachelor or master) in technical and managerial field
Previous proven Experience in Sales / Project Management / Engineering in a Service environment
Generalist knowledge (Technical, Legal, Finance, etc.) with a strong technical awareness
Strong communicator, seller (fluent in Italian & English, French appreciated), as well as negotiator
Project management skills, able to motivate the Service team and the function, pro-active milestone management
Good general knowledge of all Hydro Services and Products and detailed know-how on one or more specific Hydro product
Ability to delegate while keeping a close monitoring of Technical Services and to isolate/analyze problems/risks
Knows how to apply the available tools (ERP-system, MS Office, MS Project)
Understands the importance of service attitude (being available to the customer, responsive to customer’s needs, flexible and willing to build close customer relations)
Available to frequent travels in Italy (and within Europe when needed).
Valid EU Work Permit
Ability to change for a multi products approach
Excellent ability to manage interfaces and be a leading team
Can easily motivate, lead and coach the people to be part of the European Services Organization
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