HR Operations Specialist - Ghana & Francophone W. Africa.
GE Global Operations
Posted 1/31/2017 12:02:47 PM
Job Function:Human Resources
Business Segment: Global Operations Human Resources
Location(s): Ghana ; Accra
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The individual will be responsible for carrying out all the transactions required to support the employee’s life cycle with the organization, and play the liaison role between the business HRM and HR Operations.
Essential Responsibilities: • The individual will be part of the HR Operations organization across Ghana and Francophone, which is responsible for services viz: On-boarding, Off boarding maintaining employee relations, will work closely with payroll for Pay & Ben consolidation, adherence to local Labor Laws and HR operations integration for all GE businesses in Ghana and Francophone. • The role will report to the HR Operations Leader. Other key relationships within GE will be with the HR Business Partners, Global HR Business Partners and specialist HR groups (e.g. Payroll & Benefits, Global Talent Recruitment, country Finance Leaders, IT etc). • There are a number of external service providers this role will engage with including payroll, pension, flexible benefits, Immigration and vendors for company items administration. • Lead / Support HR Ops services such as On-boarding, Off boarding, employee relation’s clusters and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively. • Deliver HR transactions to the businesses ensuring all deadlines are met and customers (HRM and employees) are satisfied with the level of service. • Understand customer needs and ensure customer requirements are met within the agreed SLAs/ timelines. • Create a continuous improvement culture, proactively identifying processes for improvement and driving change as well as responding to business requirements. • Maintain the highest standard of accuracy and quality, taking accountability for compliance with relevant legal and GE policy requirements. • Liaise, in conjunction with the HR Operations Leader with HRM & Line Managers, Centre Leaders to keep abreast of business requirements / updates on local regulations overview, to ensure that the HR Services team and business are well-informed. • Proactive in leading overall sharing of best practices to the HR Services team contributing to the whole Ghana and Francophone HR Operations forum. • Support the relationship between GE and 3rd party suppliers e.g. Banks, Immigration service providers, Medical & Insurance vendor etc. where required.
Qualifications/Requirements: • A university degree preferably with HR / Business Management qualification. • Strong sense of customer orientation. • Relevant hands on experience in Francophone and the ability to speak French will be an added advantage • Excellent computer & presentation skills. • Process oriented with exposure to Six Sigma principles. • Cheerful positive ‘can do’ attitude with ability to manage pressure creatively. • Effective communication & excellent people management skills are a must. • Knowledge of Shared Services ethos and key drivers for success. • Project Management experience with capability to drive change. • Knowledge of local Labor regulations across Ghana and Francophone
Desired Characteristics: • Strong operations skills and leader with a track record of improving performance in transactional teams. • Tenacious, resilient, and flexible, should be capable of managing a complex and frequently changeable workload. • Result oriented, able to self start. • Experience in a multi-national, multi-cultural environment with excellent analytical and problem solving skills. • Experienced in diving adherence to SLAs’. • Understanding of HR issues is important but experience of delivering transactional services in a shared service context is key. • Good networking skills with experience in operating in complicated matrix environment and able to build good working relationships both internally and externally.
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