About Us: GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About Careers at GE
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: The Senior Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as logistics operations.
Placing and managing orders
Communication with customers and suppliers for Service related processes
Managing local warehouses and inventory
Coordinating Exports - Imports
Requesting and Coordinating shipment deliveries with freight forwarders
Responsible for timely, accurate and complete record keeping
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Maintains call center database by entering information
Responsible for first class communication with external customers and internal Field Service team
Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework
Maintain Install database accuracy by supporting field team and external customers via phone and email
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues
Minimum College degree in related field (management studies, logistics, economics, etc.)
Experience working in a similar type role in an Operations capacity. Previous experience in a Logistics function will be seen as a strong advantage
Excellent verbal, written, and communication skills in both Greek and English
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
Experience managing office related activities and strong multitasking skills
EU Work Permit
Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels
Ability to develop and execute priorities and approaches to meet objectives
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