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Western Service Director

  • GE Oil & Gas
  • Experienced
  • Posted 1/31/2017 1:58:02 PM
  • 2834472
  • Job Function: Services
  • Business Segment: Oil & Gas Downstream Technology Solutions
Location(s): United States ; Texas; Odessa


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Western Service Director oversees all aspects of Service operations in the Western US, including Field Services and Machine Shop branches. Leading a dispersed workforce, the Service Manager is responsible for strategy development, workforce planning and management, execution, and process improvement. The service manager has responsibility for $20 +MM volume for field service and shop.

Essential Responsibilities:
In the role of Western Service Director you will:

  • Lead and directly manage a team Field Service and Branch managers throughout the Western US, providing strategic vision and coaching staff to meet customer and business metrics
  • Participate in discussions about the future of the business requiring frequent and thorough interaction with other functions
  • Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
  • Partner with customers to scope service project requirements. Maintain on-going relationships with customers through the project execution
  • Interface with Commercial employees to develop customer project proposals for the repair or overhaul of engines and compressors
  • Interface with the customer service managers on issues escalation, warranty response, and customer issue resolution
  • Develop long range forecast for region resource needs
  • Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
  • Present product / program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across GE
  • Interface with important business unit clients
  • Manage complex processes requiring involvement of many stakeholders both at the client side and internally
  • Coordinate shop and/or program reviews and customer visits at the site as necessary

    Qualifications/Requirements:
  • Bachelor's Degree from an accredited college or university
  • Minimum 5 years of experience in Services - Functional Management

    Desired Characteristics:
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills; previous experience managing a dispersed workforce
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs
  • Established project management skills
  • Ability to drive strategic growth in the Western US
  • Knowledgeable in Natural Gas Compression space including Superior Engines, HSR Compressors, AJAX, Cooper Bessemer, and Enterprise product
  • Familiar with O&G Compression Product lines

    GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. 
    Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas! 

    Locations: United States ; Texas; Odessa

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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