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Customer Fulfillment Manager

  • Current & GE Lighting
  • Experienced
  • Posted 1/31/2017 2:58:34 PM
  • 2838767
  • Job Function: Services
  • Business Segment: Current & Lighting GE Lighting
Location(s): United States ; Ohio; East Cleveland


About Us:

At GE Lighting, we’re leading a global lighting revolution. In developing innovative energy-efficient lighting products, systems, and solutions for today and the future – such as world-class LED, fluorescent and ceramic metal halide light sources -- GE Lighting teams around the world are dedicated to leading a global lighting revolution to deliver innovative solutions that change the way people light and think about their world. Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. At GE, developing people is embedded in our culture and integral to our growth. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join GE in creating the next generation of products that will improve the lives of consumers for generations to come. Visit www.JoinGELighting.com
to learn more about being part of the GE Lighting team.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Located in Cleveland, OH, this position will provide hands-on analysis at the GE Lighting headquarters. Responsibilities include developing customer & product fulfillment strategies to deliver required service levels, while maintaining effective inventory levels.

Essential Responsibilities:

In addition you will :


  • Monitor weekly POS rates at the SKU level to see which SKU’s are performing above / below the demand index
  • Modify forecasts based on POS data trends to achieve error less than 20% to manage correct inventory levels
  • Work directly with distribution / transportation to identify transfers and areas to balance inventory to meet customer expectations
  • Work across all customers to expedite product to final distribution center and define corrective actions
  • Work with customer service on order management actions
  • Minimize cost / inventory to serve customers through collaboration, forecast accuracy, process improvements and managing daily operations
  • Lead account promotion plans to deliver over 100% fill rate
  • Clearly communicate risk and opportunities on service to customer and commercial team
  • Update supplier scorecards
  • Maintain / improve current replenishment communications to customers
  • Customer Scorecards: Develop process to collect customer scorecards and coordinate regular review and improvement action tracking
  • Consumer Service Weekly report:
    • Complete weekly Consumer Service report and summarize recovery actionsSKU Listing and Transition:
    • Process owner of the Fulfillment portion of SKU listing and SKU transition

    Forecast Accuracy: Utilizing forecast accuracy reporting, perform monthly review with the CFM team and develop improvement actions

    Qualifications/Requirements:

  • BS / BA from an accredited university or college
  • Minimum of 4 years of experience in supply chain, distribution and / or order management

    Desired Characteristics:

  • Business Logistics or Supply Chain Management degree from an accredited university, college or institution
  • Green Belt certification
  • Replenishment work experience
  • Strong communication skills
  • Demonstrated strong analytical skills including proficiency in MS Excel & business objects
  • Effective interpersonal skills including customer relationship management
  • Demonstrated change agent and high personal initiative

    Locations: United States ; Ohio; East Cleveland

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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