Business Segment: Oil & Gas Downstream Technology Solutions
Location(s): United States ; Texas; Pasadena
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.
Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.
In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.
We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.
We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.
Follow GE Oil & Gas on Twitter @GE_OilandGas. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Services Coordinator will be responsible for defined work or projects with moderate complexity, including the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory orders.
Essential Responsibilities: In the role of Services Coordinator you will:
Be responsible for daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
Be responsible for resolution of issues related to shop processes
Represent customers in production meetings and communicates status to the customer
Be responsible for warranty and guarantee administration including prevention and identification of potential claims and management of actual claims
Ensure accuracy of documentation including shipping, invoicing and finance systems
Maintain Commercial Cost System and Component Repair Directory data including turnaround time, resolving Purchase Order (PO) specific issues and invoice issue resolution
Any other job duties as assigned by supervisor or manager
High School Diploma / GED from an accredited school or institution with a minimum of 4 years in a Customer Service, Production Coordinator, Procurement role or Valve Technician role
Minimum 2 years of experience in safety, safety relief and/or control valve maintenance
Ability and willingness to work overtime as needed to support customer requirements and seasonal business volume, at times in short notice
Associates Degree in a technical field from an accredited college or university
Bachelor’s Degree in Engineering related field from an accredited college or university, preferred
Experience supporting industrial repair or field service teams
Experience working in administrative customer support position, interacting with customer contacts and field service or repair teams, Oil & Gas industry
Strong knowledge of Microsoft Office applications, including Word, Excel and Outlook
Experience working with MRP or similar system
Minimum 3 years of experience in supporting services organization in safety, safety relief and/or control valves
Customer driven / focused
Strong communication skills, verbal and written
Strong organizational skills
Team oriented and willing to lead others
High energy, detail oriented
Ability to read and interpret PSV Data and Capacity charts
Experience working with measurement devices and test gauges
Ability to successfully manage multiple tasks within a fast paced environment
Ability to prepare detailed reports and correspondence that are clear and intelligible
Ability to effectively communicate with all levels of management, customers and other employees
Sound judgment with the ability to make decisions and corrections when problems are detected
Ability to work independently and/or in team assignments
Strong history of dependability and reliability
Strong interpersonal skills and ability to work well with others
Six Sigma training (GE Employees only)
GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Start your career on the right path. Join our results-oriented team at GE Oil & Gas today!
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