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Senior Customer Programme Manager

  • GE Aviation
  • Experienced
  • Posted 2/1/2017 12:26:26 PM
  • 2688632
  • Job Function: Services
  • Business Segment:
Location(s): United Kingdom ; Hamble-le-Rice

About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

GE is diversity. We aim to employ the worlds’ brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Role Summary:
As a recognised expert in Project and Program Management the incumbent will demonstrate clear leadership and accountability for the program, and deliver the key objectives to delight the customer, deliver on our commitments and maximise profitability.

Essential Responsibilities:

• Overall program leadership and driving the organisation to deliver on commitments.
• Profitability of the program.
• Integrate and develop processes that meet business needs.
• Manage complex issues within functional areas of expertise.
• Developing our relationship with the customer and ensuring customer satisfaction.
• Coordination and integration of the program with other GE organisations.
• Function as primary liaison between internal GE organisations and the customer.
• Contract flow down.
• Contract and program review process, ensuring robust program, financial and commercial governance and assurance.
• Risk and Opportunity Management.
• Program baseline and change management governance and assurance.
• Develop and implement business plans to achieve program profitability.
• Represent GE in business and contractual discussions with the customer.
• Ensure productivity, on time delivery and KPI’s for the program are met.
• Organize and support contract, program and technical reviews with internal and external customers.
• Responsible for the continued development of Project Management within the business.
• Contribute to the overall business strategy for future programs.


• Bachelor’s degree from an accredited university or college or equivalent knowledge and experience
• Demonstrable competence gained in project management
• Ability to manage a team
• Preferably PMI/APM certified or equivalent
• A MBA, MSc in Business, Program Management, Engineering or equivalent is desirable
• Competence in delivering Aerostructures programs desirable

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance

Desired Characteristics:

• Competent in New Product Introduction and development programs within the Aerospace environment.
• Proven ability in leading complex, high value programs.
• Excellent Leading risk and change Management skills.
• Strong interpersonal and leadership skills.
• Strong business, commercial and financial acumen.
• Strong conflict resolution and negotiation skills.
• Strong oral and written communication skills.
• Ability to lead cross functional and customer / supplier teams in a matrix environment.
• Able to communicate with all levels of internal and external customer organisations, including senior and board level management.
• Strong influencing skills in a global environment.

Locations: United Kingdom ; Hamble-le-Rice

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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