Role Summary: In your role as an O2C Collections you will be responsible for activities related to GE business portfolios. You will work Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts. You will furthermore support Account Receivable operations providing and receiving information from customers, following-up on billing, collection and cash application.
Essential Responsibilities: • Analyze aging reports and initiate calls to customers with past due balances to arrange for payment • Initiate collection calls to major account customers, research and resolve past due/billing issues on accounts that have resulted in delinquent payment • Resolve customer complaints and research account discrepancies; analyze receivables data for customers • Forecast cash collections, evaluating and escalating issues to appropriate contacts • Maintain call logs and expected payment dates • Evaluate if credit or debits need to be issued and rationalize payment plans with customers. • Daily interaction with customers, including follow-up when expected payment has not been received • Assist in resolving billing issues
Qualifications/Requirements: • Bachelor's degree in Accounting Finance or Business Administration with 4+ years of Business to business (B2B) Collections experience. • Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook • Fluent in English (at least 80% proficiency), Spanish is a plus
Desired Characteristics: 4+ years of Collections experience Factoring and Trade Finance experience is a plus Receivables and credit management experience Risk management experience and financial background Problem-solving ability Account management and planning experience preferred, ability to gain senior client buy-in Ability to work independently Ability to work under pressure in a fast paced environment Demonstrated effective organization skills and attention to detail Strong analytical skills Organization and time management skills Strong interpersonal and team building skills Strong verbal and written communication skills Strategic thinking Results Oriented Orientation towards process improvement Ability to build and maintain effective customer/client relationships Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.