Lead Technical Support Engineer - Rotating Machines
GE Energy Connections
Posted 2/1/2017 4:21:10 PM
Business Segment: Energy Connections Power Conversion
Location(s): United States ; Texas; Houston
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit: www.gepowerconversion.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Lead Technical Support Engineer – Rotating Machines will provide technical expertise and engineering to support the Power Conversion Service business. Technical support engineering provides design engineering capability to support the commercial and field engineering teams on Rotating Machines.
Essential Responsibilities: As the Lead Technical Support Engineer - Rotating Machines, you will:
Ensure that engineering and technical support is provided with accuracy, quality, and timeliness in order to meet customer needs and business goals
Support field service staff remotely on GE Power Conversion motors, generators and other related equipment problems
Support customers remotely regarding Rotating Machine problems
Retain links with the engineering teams working on current and future Rotating Machines
Provide support to engineering teams working on Rotating Machine upgrade projects
Support the bidding process for Rotating Machine upgrade prospects
Develop structured system upgrade packages to maximize engineering re-use
Provide technical support to the Service Shops and Field Services teams during outages
Identify new opportunities & drive development of effective offerings to improve in-service equipment reliability / availability
Technical support for new unit installation / startup and other outage work scopes
Supports root cause analysis on GE Power Conversion hardware
Limited travel to customer locations and vessels to support field service staff if the problem requires expert level investigation
Bachelor's Degree in Engineering from an accredited university or college
Minimum of 5 years of experience with rotating equipment, design, repair, installation, or services
Master's Degree in Engineering
10 years of experience within an engineering environment
Practicable working knowledge of Variable Speed drives
Effective team building and problem solving abilities
Strong oral and written communication skills
Strong interpersonal and leadership skills
Able to interface effectively with all levels of the organization and external customers
Familiarity with a variety of engineering areas
Understands business objectives and drives specific tasks required to meet the objectives
Understands GE's products, capabilities and limitations in sufficient detail to be able to develop offerings that meet customer needs
Displays good interpersonal skills – is accessible and approachable
Anticipates customer needs and ensures they are met
Measures processes and performance through the customer's eyes
Communicates messages clearly and concisely
Can energize teams through inclusiveness and connection with people
Builds loyalty and commitment
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