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Sr Manager - Digital Operations

  • GE Digital
  • Experienced
  • Posted 2/2/2017 6:03:09 PM
  • 2839800
  • Job Function: Digital Technology
  • Business Segment: Digital Information Technology & Digital Thread
Location(s): United States ; Georgia; Atlanta


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Manages a group of employees to ensure work deliverables are achieved. Provides people leadership including budget, resource allocation and performance development. Works with a single team, across teams, GE sub-business or entire GE business to implement strategy. May manage employees in multiple distinct areas of work.

Essential Responsibilities:

  • Build, develop and lead Digital Operations Center (DOC)’s Incident Management, Problem Management, Knowledge Management and Monitoring response teams to provide 24/7 support and leadership for all critical incidents affecting GE’s network and compute environments, focusing on technical capability across the technology stack.
  • Leverage tools, monitoring and automation capabilities extensively to ensure DOC maintains control, ownership and operational authority for compute and network environments.
  • Own the production environment, ensuring stability, by controlling incident, problem and change activities. Proactively monitor, preempt and drive resolution to quick service restoration. Ensure effective communication to all stakeholders.

    Qualifications/Requirements:

    Basic Qualifications:

  • Minimum 7-12 years’ experience leading and transforming 24/7 command center operation in support of very large IT infrastructure services.
  • Minimum 7-12 years’ experience transforming large programs with demonstrated leadership ability to deliver.

    Eligibility Requirements:

  • Manages other people managers and technical leads/individual contributors.
  • You must be compliant with US Export Control regulations and must be identified as a US Person. A US Person is defined by the US Government as a “person who is lawful permanent resident as defined by 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3)
    You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
    You must have unrestricted authorization to work in the United States

    Desired Characteristics:

  • IT process knowledge, large scale project management, software development

    #DTR

    Locations: United States ; Georgia; Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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