Lead HR Specialist 1 - HR Operations Project Management
GE Global Operations
Posted 2/3/2017 5:55:44 AM
Job Function:Human Resources
Business Segment: Global Operations Human Resources
Location(s): China, India; ShangHai; Chennai, Shanghai, Other cities in Asean and Anz region
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: Enterprise Standard Lead HR Projects Specialist is responsible for driving the implementation of broad range of Enterprise Standard* (ES) across Asia super region for both HR Operations and Payroll & Benefits (HR Shared Services). Role will be assigned to 1 of the 3 groups of enterprise standards which will require ownership, design and expert support to drive standard employee experience, sustainability and utilization through the tools and processes implemented
Essential Responsibilities: Enterprise Standards (ES) are set of consistent policies, processes, platforms and task ownership to be applied across GE globally for the HR Shared Service. Enterprise Standards streamline processes and systems to drive simplification and reduce complexity across the company. Current HR Shared Service Enterprise Standards covers onboarding, lifecycle/employee services (benefits, data and document maintenance, expats, reporting), offboarding and payroll. The three (3) ES Groupings in Asia are as follows and each Projects Lead Specialist will be responsible to:
1) Enterprise Standards Projects Lead - Asia Onboarding & Exit 2) Enterprise Standards Projects Lead - Asia Lifecycle & Employee Services 3) Enterprise Standards Projects Lead - Asia Payroll & Controls
• Manage and lead the enterprise standards in the HR Shared Services, including implementing new processes, as well as improving and simplifying existing processes and tools, and driving high usage of tools, working in close partnership with Global HR Ops Center and Regional/Country Delivery teams and Global Enterprise Standards leaders. • Owns the integration of a group of processes/tools whilst taking into consideration local needs/requirements. • Analyze current processes, review variations, assess sustainability of tools and pro-actively identify cross-country standardization opportunities for each Enterprise Standard by process across Asia and drive change. • Ensure simplification efforts are fully aligned with GO initiatives & ES and region is in a “ready state” to roll out new processes and platforms in a timely manner, removing roadblocks and overcoming challenges to successful ES roll out. • Ensure 100% activation criteria are met: Drive utilization where all bands, business and sites are using the tools and any leakage and compliance criteria is declared to Global Process Leaders (GPLs), monitored and addressed at a local level, as needed. • Track global activation and utilization measures to assess our tools efficiency, effectiveness and compliance using a range of data sets, at the same time, ensuring that performance indicators and controls (KPIs) reflect true employee / user experience. • Drive and execute the road map for implementation of assigned HR tools, systems and processes in line in line with agreed milestones and quality targets • Represent the super region as central focal lead of the GPLs in managing ES expectations and delivering ES activations in the countries and in partnership with them, ensure implementation of seamless wing-to-wing processes • Partner with Country HR Councils, Global Process Leaders and Service Delivery teams to complete analysis to determine key simplification focus in each country in line with Global Enterprise Standards • Ensure clear communication and understanding of global projects across the region and minimized duplicative local efforts, where appropriate • Communicate complex issues in a simple manner to key stake holders to drive efficient change • Build a broad understanding of the legal and compliance framework for the enterprise standards in the Asia region. • Provide expertise and support to training and communication programs, to increase Enterprise Standards awareness and improve the end user experience. • Be the recognized expert for the assigned Enterprise Standards coordinating cross-regional projects. • Work closely with local business HR teams to ensure seamless roll out, communication of change and understanding.
Qualifications/Requirements: • Minimum of 4 years’ experience in Human Resources / Payroll & Benefits, or equivalent experiences, inclusive of a minimum of 2 years’ experience of HR Operations Project Management at regional level/ shared service model, or equivalent experiences. • Thorough understanding, application and mastery of approaches, theories, methodologies and application in a concrete organizational context. • Significant experience in a complex, matrixed, international organization • Proven project leadership skills at cross business/cross country level, with ability to manage multiple priorities • Strong collaboration & communication skills with the ability to create successful working relationships across all levels of the organization • Experience in Change Management and situations needing influencing skills • Solid relationship building skills, high energy and positive attitude to challenge. • Ability to work at a strategic and tactical level as appropriate • Ability to influence change to ensure Enterprise Standards are activated for 100% of the region • Ability to lead activities involving and influencing multiple stakeholders, including internal parties, outsourcing partners and customers to meet objectives to timelines • Strong written and verbal communication skills (including fluency in English), with a proven ability to present with credibility • Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms • Willingness to travel within Asia (<10% of time)
Desired Characteristics: • Ability to lead and run and drive multiple projects simultaneously. • Effective problem identification and solution skills with proven analytical and organizational ability to identify and reduce variations of processes, policies, tools and ownership across countries with a goal of enhancing user experience. • Leverage on the operational metrics (lean, usage, errors etc..) and the new robotics technology to identify areas for further simplification and digitalization of ES tools and processes. • Partner with the GO HR Regional Service Delivery and Communication teams for keeping all stakeholders involved, such as but not limited to developing a communication strategy to engage and update all the stakeholders involved in the transition process, gaining their trust and support.
Locations: China, India; ShangHai; Chennai, Shanghai, Other cities in Asean and Anz region
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