About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Senior Customer Service Engineer provides direction and assistance to work group in order to meet assigned objectives.
Essential Responsibilities: In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. · Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products · Provide on-site interpretation of data and technical instruction · Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate · Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions · Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports · Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support · Assist customer in scheduling maintenance and workload · Assure that equipment and parts meet established schedules · Review reported malfunctions and identify / analyze any undesirable trends · Make recommendations on findings · Review effectiveness of maintenance actions in order to identify training needs · Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Qualifications/Requirements: • Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services
Desired Characteristics: • Strong interpersonal and leadership skills • Strong oral and written communication skillsn accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services
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