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Resource Manager, Germany, Analytical Instruments (m/w)

  • GE Power
  • Experienced
  • Posted 2/3/2017 8:55:59 AM
  • 2838671
  • Job Function: Services
  • Business Segment: Power Water & Process Technologies
Location(s): Germany

About Us:
GE Energy, Water & Process Technologies, a unit of General Electric Company, is an industry leader in solving the world's most pressing water reuse, industrial, irrigation, municipal, and drinking water needs.

The Chemicals Management Systems group within GE Water & Process Technologies provides chemical treatment programmes for treatment of boilers, cooling systems, waste water and process applications across a range of industries from light industrial to refinery, petrochemical, power and steel plants.
This vacancy is within our Nordic team providing water and process chemical treatments and primarily, but not limited to the Refining and chemical processing industry. The successful candidate would need to be located in Norway.

GE provides value by improving performance and product quality, reducing operating costs, and extending equipment life through a broad range of products and services that are designed to optimize total performance; protect customers' assets; prevent fouling and scaling; and safeguard the environment through water conservation and energy reduction.

GE offers a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements.
GE will require proof of work authorization prior to employment.

We would like to thank everyone who submits their resume for this opportunity. Due to the volume of resumes we receive, only those candidates selected for interviews will be contacted.

For more information on GE Infrastructure, Water & Process Technologies, visit

GE is an equal opportunity employer.

Role Summary:
This role incorporates Field Service engineer duties (~50% of the role) with additional responsibilities focused on leading a field service team ( remaining 50% of the time).
Reporting to the EMEA Field Service Manager and working closely with Account Manager this role will drive service delivery excellence in resource utilization, efficient service visit scheduling, and maintaining/improving high quality service standards.

Essential Responsibilities:
  • Lead and coach the GE Analytical Instruments German field service team
  • Ensure Service Plan execution including the application of correct test methods using appropriate test equipment
  • Ensure efficient scheduling of service visits by the field service team
  • Maximize efficient utilization of service resources and optimize service costs
  • Drive EHS compliance, Gensuite application, GE Learning, development plans and service auditing
  • Source the most appropriate training and coaching for the field service team
  • Complete Performance Development appraisals and Competency audits
  • Collects performance information and perform maintenance activities to prevent damages
  • Maintains inventory of spare parts stock
  • Performs administrative functions; such as, ordering materials, preparing job status reports, preparing reports to customers, time sheet and expense sheets on a complete timely, and thorough basis;
  • Prepares timely and accurate technical reports for internal records;
  • Responsible for moderate level mechanical, electrical and process related troubleshooting on chemical feed and water treatment equipment
  • Perform diagnostics testing, enact repairs, and perform test and calibration routines on the instruments to which assigned, observing all applicable safety procedures
  • Accurately account for all inventory transactions associated with the repair process
  • Generate customer deliverables, i.e. repair letters, calibration certificates, etc.
  • Collect payment information and generate shipping and billing paperwork
  • Maintain familiarity with all test and calibration routines required in the service process, as well as procedures for issuing calibration certificates, and perform these routines as needed
  • Keep up to date with all Factory / Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures
  • Understand Installation Qualification, Operating Qualification, Performance Qualification requirements to meet customer requirements and expectations
  • Demonstrate proficiency performing all test and calibration routines required in the Factory / Field Service QOIs, as well as procedures for on-site services and Database management
  • Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle if required and comply with all GE Environmental Health and Safety (EHS) policies

  • Degree in a Science or Engineering and/or relevant work experience in industry, preferably connected to chemistry or water
  • Ability and willingness to work in a range of environments; to include, but not limited to industrial facilities, manufacturing facilities, and power industry facilities
  • German Language fluent verbally and in writing, English Language Proficiency
  • Strong computer skills using MS Office software
  • People management and project management skills
  • German Driving License
  • Ability to travel as needed ~ 50% of time.

Desired Characteristics:
  • Value delivery mentality, customer is number one
  • Decision-making, “Say-do” attitude
  • Diplomacy, motivator, influencer, Team builder
  • Excellent communication skills
  • Fluent English
  • Computer literate
  • Positive mindset and always looking for improvements & efficiency

Locations: Germany

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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