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Software Technical Support 2

  • GE Healthcare
  • Experienced
  • Posted 2/3/2017 10:57:58 AM
  • 2823966
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): United States ; Alabama, Alaska, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, American Samoa; open remote; preferably Seattle area


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Responsible for providing expert software technical support and maintenance for GEHC customers. Provides support to customers experiencing technical difficulties. Excellent working knowledge of technology in Software Products (e.g., M, Visual Basic, Client/Server) and of operating systems (e.g., file transfer). Works on a team and is responsible for achieving defined goals. Effectively communicates technical issues. Follows procedures for reporting application bugs and updating.

Essential Responsibilities:
1. Use troubleshooting techniques and programming skills to make needed modifications to customer database and ensure information integrity.
2. Use troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones.
3. Use standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries, and update the GEHC system with resolution status.
4. Support products or applications with little or no assistance and maintain a high level of quality following all GEHC department standards.
5. Implement quality solutionis at client sites.
6. Adhere to and advance the use of GEHC coding conventions, debugging techniques, tools, and documentation.
7. Act as a technical resource to other members of the department and customers.
8. Specify, set up, code, and process complex conversion and interfaces for assigned clients meeting all project plan dates set.
9. Support multiple products or suites, while maintaining a high level of quality, following all GEHC department standards.
10. May write or contribute user/technical documentation and case notes.
11. Meet with customers as necessary, analyze their needs, and provide insight into products and their functionality.
12. May be required to work overtime, on-call, weekends, and holidays.
13. Identify and report any personal quality or compliance concerns immediately to the Quality Organization, ensure timely dispatch closure.
15. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
16. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps.
17. Ensure flexibility to provide onsite support, as needed.
18. Provide customer support in 24x7 environment.

Qualifications/Requirements:
1. Bachelor’s degree or associate degree and one year of progressive experience within a technical service role; or equivalent (defined as High School Diploma/GED and four years progressive experience within technical service role (e.g., software, hardware, networks databases, and/or desktops)).
2. Computer skills, including a knowledge of software programing and database applications.
3. Ability to work independently with minimum direction.
4. Effective communication skills.
5. Demonstrated ability to effectively interface with cross-functional teams. 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics:
1 Bachelor’s Degree with minimum of 3 years technical working experience
2 Knowledge and experience with the healthcare industry.
3 Strong customer-service skills.
4 Highly motivated team-player.
5 Prior project or technical leadership experience.
6 Demonstrated ability to train and mentor peers.
7 Ability to stay calm in pressurized situations and coach people through solving problems.
8 Ability to drive improvements in efficiency.

Locations: United States ; Alabama, Alaska, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, American Samoa; open remote; preferably Seattle area

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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