About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: For south Italy, the Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Ability to answer service calls independently without assistance within 1 year of employment
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely dispatch closure (if applicable)
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Ask for mentorship & guidance in order to ensure compliance with all of the above.
Bachelor degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology;
Italian English fluent
EU work permit
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Experience as a GEHC field service intern
Change agent and process oriented.
Ability to show self-initiative & motivation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.