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Role Summary: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Essential Responsibilities: In the role of Services Manager you will:
Be responsible for field resource deployment planning and execution to meet customer and business metrics
Interface with the customer service managers on issues escalation
Develop long range forecast for region resource needs
Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
Develop an operational year plan for the own department activities
Suggest improvements in products, processes and procedures. Contributes to plan of larger unit
Work together with high level people from the business and SPB and EB level
Specify needs, communicates about project approach and presents outcomes of research done
Diverse clients in a region
Work on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions
Bachelor's degree from an accredited college or university (OR High School Diploma / GED with a minimum 7 years of experience in Services)
Minimum 3 years of experience in Services
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!
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