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customer service manager

  • GE Renewable Energy
  • Experienced
  • Posted 5/8/2017 3:08:05 PM
  • TIA000UG
  • Job Function: Services
  • Business Segment: Renewable Energy
Location(s): China; Tianjin

Role Summary:
  • Perform and update regularly macro market and segmentation analysis for hydro service
  • Competitors and competition analysis
  • Access GE offerings in terms of market demand, and provide input for global offering development
  • Propose business development strategy based on market, competitor, competition, GE offerings.
  • Collect market information by proper method with support of service teams.
  • Identify strategy Develop and maintain a thorough understanding of customer base and customer CTQs
  • Understand and implement the tactics and strategy for selling hydro service
  • Support specialized sales team based in the regions to identify & define opportunities and drive sales
  • Lead key deals to support the team as necessary with technical depth and commercial expertise
  • Be accountable for commitments, cash, penetration, pricing /profitability, risk and customer satisfaction
  •  Work effectively in a team environment with Operations, Engineering, Finance, Sales and OTR to ensure the most efficient use of all resources
  • Drive best solutions for both customer and GE where both product and services sales are being delivered
  • Accountable for information in Salesforce

Qualifications Required:
  • Bachelor's Degree in Engineering, Marketing or Business from an accredited university or college
  • Over 7 years of experience in industry-related engineering, sales, commercial operations or marketing including minimum 5 years in a customer-facing role
  • Availability and willingness for travel (minimum 50%)
  • Good English both in speaking and writing.
Desired Characteristics
  • Experience and understanding to industry digitalization
  • Proven track record in deal structuring
  • Strong finance and presentation skills
Customer, service and “solutions’ mindset

Locations: China; Tianjin
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