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Sr Staff Business Operations Manager

  • GE Digital
  • Experienced
  • Posted 5/8/2017 3:13:30 PM
  • 2900330
  • Job Function: Services
  • Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; California, Georgia; San Ramon, Atlanta

About Us:
GE Digital Overview

GE (NYSE: GE) is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge through which each business shares and accesses the same technology, markets, structure and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

Department Overview

Predix is the world’s first and only cloud-based operating system built exclusively for industrial companies. It is now available for licensing externally beyond GE across a broad range of industries to manage and optimize both GE and non-GE assets. As the only industrial strength OS, Predix allows for familiar, frictionless connectivity, yet offers the security, regulation and certifications that industry demands. With 50 billion machines expected to come online by 2020, the Industrial Internet’s impact on GE, our customers and the world is tremendous. Everything is amplified on an industrial level. Bigger machines, bigger business, bigger issues, bigger opportunities.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
This position has responsibility for day-to-day operational execution of a complex Global Professional Services organization. As a key member of the Leadership staff, your role ensures the team has the resources, processes and skills they need to deliver on commitments while tracking ongoing execution and delivery of projects worldwide. Additionally, you will be responsible for providing timely operational metrics to regional and global leadership.

Essential Responsibilities:
In this role you will:

  • Establish operational vision, identify and champion internal / external best practices and ideas to improve execution and project quality.
  • Have a deep understanding of the financial data associated with the business (Customer Satisfaction, Revenue, Orders, CM%, Utilization, Backlog) and the ongoing measurement against Operating Plan.
  • Demonstrate mastery of the intricacies of interactions and dynamics in global teams. Assure consistent, effective rhythms for collecting data and publishing metrics.
  • Use disciplined approaches to monitor team progress via effective information dashboards for project execution velocity, customer satisfaction, progress against plan, quality and ISO compliance.
  • Be an expert in proactively using data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the global team.

  • Participate in, and oversee day-to-day operational tempos and rigor and have responsibility to coordinate activities for strategic business rhythms including Session II & Op Planning.

  • Work with Executive Leadership to establish vision and drive the operational strategy, quality strategy (ISO 9001:2008) and organizational and resource strategy.
  • Work closely with Human Resources to guide and track the progress of recruiting and the subsequent onboarding of new resources.
  • Foster a culture of customer focus and drive high performance project execution through continuous engagement.
  • Navigate through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing situations.
  • Demonstrate strategic level skills in collaborating with different stakeholders, Influencing decisions and an ability to take strategic view.
  • Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
  • Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.

Basic Qualifications:
  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
  • A minimum of 10 years of technical experience along with established leadership credentials across disciplines and functions OR Master’s degree with 6 years of experience OR PhD with 4 years of experience.
  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

Eligibility Requirements:
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to travel 25-50% of the time
  • Must be willing to work out of an office located in San Ramon, CA or Atlanta, GA

Desired Characteristics:
Technical Expertise:
  • Drives accountability and adoption of prescribed corporate systems and standards. Publishes guidance and documentation to promote adoption. Proposes solutions based on research and synthesis; creates and enforces general operational principles that capture the vision and critical concerns of Executive Leadership.
  • Guides global team to embrace prescribed corporate systems and solutions while participating in the refinement of those systems.
  • Instructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.
Business Acumen:
  • Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction.
  • Exhibits thorough understanding of customer enterprise – as well as interdependencies between departments. Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger customer account plan. Finds ways to access and engage senior customer leadership.
  • Understands how the business solves the problem in specific domain areas using the technology.
  • Helps create strategies to identify and understand in depth client needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

  • Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
  • Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.
  • Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results. Determines the need for theoretical explanations vs. a business actionable answer in a presentation.
  • Influences through others, including by use of experts or other third parties. Builds direct and "behind the scenes" support for ideas. Foresees downstream consequences and effectively tailors communication strategy to support a positive outcome.

Personal Attributes:
  • Listens attentively; reads and exhibits proper body language in a collaborative setting to drive effective discussion; captures specific formation from the audience and validates it back to them for acceptance; ensures that the information was properly understood by reading verbal and non-verbal cues; asks both open and closed questions in a logical order to gather critical information.


Locations: United States; California, Georgia; San Ramon, Atlanta

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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