Program Manager, Breast Imaging Project Management
Posted 5/8/2017 3:13:39 PM
Business Segment: Healthcare Imaging
Location(s): United States; Alabama, Alaska, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, American Samoa, Guam, Northern Mariana Islands, United States Minor Outlying Islands, Virgin Islands, U.S.
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Program Manager is responsible for managing the installation process, from IT planning to training/marketing coordination, and installation resources for GE Mammography portfolio and Tomosynthesis (SenoClaire and Pristina 2D/3D) installations that range from simple to very complex implementations. This cycle includes working with clients and across functions with GE Healthcare employees to plan and execute projects on schedule.
Essential Responsibilities: • This role covers the US and is a remote opportunity requiring travel at 25% or less to meet with install teams / customers. • Facilitating and coordinating, as well as tracking, of day-to- day activities required to ensure the Mammo/Tomo installations are completed on time, successfully, and in a manner consistent with organizational goals. • Understand the Mammo, IDI/SenoIris Workstation workflow technology including customized user workflows, and third party interfaces such as PACS/RIS/HIS, etc. integrations. • Plan, with customer IT experts, the data transmissions, network requirements, IT ports, and PACS archiving configuration needed for a successful Mammo/Tomo data workflow to read, distribute and archive Mammo exams. • Refine Mammo/Tomo installation process, to include customer communication, internal and external meetings, and planning documents. • Create network maps of installations and customer facing materials to support installation planning. • Writing program plans for assigned projects, which include clear milestones and assignment of project task responsibilities cross-functionally within GE and externally with the customer. • Develop this process within a Project Management Information System and toolsets, to support reporting, milestones and manufacturing demand. • Managing client expectations of product, installation timeline, and services. Coordinating with the Breast Imaging sales/commercial teams as needed prior to quoting to discuss the program requirements and implementation needs. • Ensuring customer satisfaction. • Communicating all of the requirements and commitments (both verbally and in writing) for each project with clients, GEHC staff and management. • Maintaining alignment between the project team and external resources. • Providing leadership and direction for clients and GEHC personnel responsible for the project. • Acting as an effective team leader for all matrixed staff. • Adopting a proactive approach to identify risks to project success and create and maintain a project risk log; develop effective action plans for resolution as early as possible. • Maintaining accurate list of customer deliveries with an up to date priority list • Drive sales/installation processes simplification and best practices sharing • Develop metrics to measure progress to make tools more effective and to make employees more efficient.
Qualifications/Requirements: • Bachelor's degree in Business Field or Information Technologies. • Prior experience in project management. • Excellent verbal, written, and communication skills. • Proficient in the soft skills necessary to be an effective project manager. • Proven leadership and effective decision-making capabilities. • Proven project management experience in complex environments. • Ability to monitor and manages critical path elements of consolidated projects. • Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments. • Ability to make formal presentations (internal and external).
Desired Characteristics: • PMI certification is a plus • Healthcare Technology Management • Experience managing revenue generating projects • Prior relevant experience in healthcare IT / Radiology PACS. • Change management • Results driven • Problem resolution and creativity in solution development • Experience effectively managing team members • Bachelor degree preferred • Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict. • Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions. • Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity. • Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility. • Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it. • Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Compiles with legal obligations and safety requirements of the role. • Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job. • Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.
Locations: United States; Alabama, Alaska, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, American Samoa, Guam, Northern Mariana Islands, United States Minor Outlying Islands, Virgin Islands, U.S.
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