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CDI - Application Operations Engineer / MyApps

  • GE Digital
  • Experienced
  • Posted 7/26/2017 5:38:14 PM
  • 2907805
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): France; Puteaux, Paris, Boulogne


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
MyApps Anywhere is a leading client facing technology providing seamless and secure access to reach applications effortlessly from virtually anywhere in the world.

Essential Responsibilities:
As part of Digital Workplace Solutions within CoreTech the role will deliver technical support for the MyApps Anywhere product to GE users and participate to enhance the overall experience of our customers. The role will collaborate closely with L1, L3, Developers, Service owners, and operations.


Within Digital Workplace Solution, the L2 Application Support team is seeking a highly motivated team member with the ability to research, diagnose, troubleshoot and identify solutions to complex technical issues experienced by customers of the MyApps Anywhere product. The individual will partner with other support teams including the MyApps Anywhere development team to drive resolution of advanced issues while improving the support model to ensure limitless customer satisfaction. A key part of the role will be to seek opportunities to automate remediation to generalized issues and documenting knowledge base tech notes and articles with the intent to provide an easy to use self-help experience for the users of MyApps Anywhere. The support engineer will be called upon to contribute to ongoing MyApps Anywhere development projects where needed, provide training to other support staff as required and prepare accurate and timely reports to allow the MyApps team to measure success.

Qualifications/Requirements:


  • Bachelor’s degree in Computer Science, Computer Engineering, Information Management or related disciplines OR proved technical IT experience
  • Deep technical expertise within the Windows and Mac client workspace
  • Prior experience with multiple scripting technologies (VBScript, PowerShell, python, shell, etc.)

    Desired Characteristics:

    • Proven working experience in client-facing enterprise technical support
    • Independent worker, capable of complex decision making
    • Excellent verbal and written skills with an audience of both technical and non-technical
    • Experience with higher level programming languages (.Net, C#, C, Java, etc.)
    • Capable of learning new technologies in a self-directed manner
    • Capable of interfacing with ITIL processes
    • Ability to prioritize and handle multiple competing tasks
    • Team player / influencer– collaborates with others to solve problems
    • Highly intuitive with the ability to dissect issues and resolve proactively
    • Change oriented – actively generates process improvement ideas
    • Problem Solver – able to analyze a situation, determine the best course of action and deliver results
    • Knowledge and experience with Service Now a plus, but not required
    • Ability to work both autonomously and in constant collaboration with product owners, operations, and end users
    • Knowledge and experience triaging network related issues
    • Knowledge and experience with log analyzing tool (IE Splunk) a plus, but not required


    #DTR

    Locations: France; Puteaux, Paris, Boulogne

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