GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. Role Summary:
MyApps Anywhere is a leading client facing technology providing seamless and secure access to reach applications effortlessly from virtually anywhere in the world. Essential Responsibilities:
As part of Digital Workplace Solutions within CoreTech the role will deliver technical support for the MyApps Anywhere product to GE users and participate to enhance the overall experience of our customers. The role will collaborate closely with L1, L3, Developers, Service owners, and operations.
Within Digital Workplace Solution, the L2 Application Support team is seeking a highly motivated team member with the ability to research, diagnose, troubleshoot and identify solutions to complex technical issues experienced by customers of the MyApps Anywhere product. The individual will partner with other support teams including the MyApps Anywhere development team to drive resolution of advanced issues while improving the support model to ensure limitless customer satisfaction. A key part of the role will be to seek opportunities to automate remediation to generalized issues and documenting knowledge base tech notes and articles with the intent to provide an easy to use self-help experience for the users of MyApps Anywhere. The support engineer will be called upon to contribute to ongoing MyApps Anywhere development projects where needed, provide training to other support staff as required and prepare accurate and timely reports to allow the MyApps team to measure success.