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Field Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 5/8/2017 3:14:51 PM
  • 2916096
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Greece; Athens


About Us:
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary:
The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:


  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Completing Preventative Maintenance and Field Modification Instructions
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
  • May include training of clinical staff on designated equipment

    Qualifications/Requirements:

    • SIgnificant prior experience as Field Engineer for X-ray equipment
    • Experience interfacing with both internal team members and external customers as part of a solution based service process
    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
    • Experience troubleshooting and responding to customer concerns
    • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
    • Driving License
    • English knowledge
    • EU Work Permit

      Locations: Greece; Athens
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