Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; Florida; Remote
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Principal Program Manager provides leadership, planning, and direction for all aspects of a strategic program, and drives implementation to achieve the target outcomes. This requires working closely with GE customers and cross-functional internal support teams to understand and define high level scope, create project plans, and identify resourcing requirements at all stages of a project or program lifecycle.
Be the primary point of contact to our most strategic customers during all execution cycles. This responsibility includes facilitating a network of cross-functional accountability, driving a high level of transparency and credibility.
Create and oversee governance at multiple levels, with the customer and internally. Define and administer reporting and communications models for external and internal project and executive stakeholders.
Drive commercial excellence and customer satisfaction.
Understand final outcome and use this to guide all aspects of the project.
Proactively engage with customers in order to setup the core Project Management elements including;
Cost and Billing Forecast
Change Management System
Interact with all members of the governance model, escalate items as needed through the model and run a regular meeting for each committee.
Develop and implement processes to ensure best use of GE Digital products and services to meet IT Solution deployment requirements.
Establish broad review processes to improve and obtain support for the proposed solutions.
Engage throughout the full lifecycle of assigned projects, influencing decisions on architecture, design, and functionality to keep programs on track in terms of budget, time, and customer expectations.
Effectively communicate both verbally and in writing, with peers and team members as an inclusive leader, supporting pre-sale strategy, Services consulting efforts, and project execution.
Effectively apply GE Digital execution methodology and project standards.
Bachelor’s degree from an accredited university or college
Minimum 15+ years’ experience in a dedicated project/program management role with responsibility for large scale IT/OT deployment environment.
Prefer 10+ years’ experience in industrial software services, with exposure to product development and product management functions.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Location is flexible within the US
Prefer experience with industrial discrete and hybrid manufacturing
Experience with CxO level communications and customer relationship development
Proven track record in dynamic high paced environment
Proven track record and ability to develop new opportunities
Experienced with various types of manufacturing including, engineer to order, make to stock, and make to order processes for both discrete and process industries.
Up to date with to industry standard data models, such as S95, and key MES functions as defined by MESA.
Experience in software analysis, design, quality assurance, SW methodology, and architecture.
Proven ability to understand new software development practices, languages, and tools.
Familiar with Windows, .NET, SQL databases, Web Services and SOA technologies.
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.
Mentors others on best practices for project delivery and execution. Advises others in the area of customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction.
Helps team members understand their contributions in support of the broader direction. Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments. Effectively balances different, competing objectives.
Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results. Determines the need for theoretical explanations vs. a business actionable answer in a presentation.
Identifies opportunities for necessary changes and pursues/leads them when appropriate. Works with executive stakeholders to embrace the implications of change. Recommends changes that drive strategic business outcomes. Facilitates the planning and implementation of change programs that drive solution adoption. Skilled at defining early value and establishing proof points toward desired outcome. Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.
Courage to share point-of-view and facilitate tough conversations. Ability to pick up on subtle cues that could add risk to projects or initiatives. Ability to proactively cultivate and identify non-obvious solutions to problems through an astute understanding of stakeholder roles and dynamics. Provides critical feedback into product and commercial teams to advance roadmap or relationship.
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
Engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices. Finds important patterns in seemingly unrelated information.
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