Service Solutions Sales Manager – Switchgear Repairs
GE Energy Connections
Posted 5/8/2017 3:20:17 PM
Business Segment: Energy Connections Industrial Solutions
Location(s): United States; North Carolina; Charlotte
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Service Solutions Sales Manager for Switchgear Repairs will be responsible for driving profitable growth of the IS Service Solutions Repairs product and service offerings at industrial, utility, government, and large commercial end user customers in the Charlotte Service Territory (NC, SC, VA, GA, FL & East TN) with focus Switchgear repairs, upgrades, refurbishments and retrofits.
Essential Responsibilities: As the Service Solutions Sales Manager for Switchgear Repairs, you will:
Be responsible for orders growth in Switchgear repairs, upgrades, refurbishments and retrofits, and other niche offerings as supported by local and network of IS Services Industrial Service Centers in North America
Meet and exceed individual orders targets with focus on convertibility and profitable growth
Develop and provide proposals and presentations to customers that convey the IS Services Industrial Repairs portfolio of repair services, specialty segments, and service center capabilities geared to specific customer segments / targets
Develop new customers and grow existing customer market share
Develop customer relationships from transactional to enterprise selling level
Work closely with IS Service Solutions sales team resources to maximize customer touch time and opportunity identification
Work with Service Center Mangers and Specialists to assure timely execution, completion, and delivery of proposals
Forecast pipeline of opportunities including Orders and Sales for the Charlotte repair centers switchgear portfolio in GE's CRM (Salesforce.com) system on a monthly, quarterly, and annual basis
Maintain accurate and up to date records of all opportunities and disposition opportunities as they evolve in Salesforce.com
Provide competitive market feedback to the business on any proposals, win or lose, via use of Salesforce.com
Maintain knowledge of market trends, competitive actions, customer trends, installed base and market levels of pricing for supported classes of services or products
Profile key customers in each business segment in your region to drive value selling
Collaborate with the Shop Specialists, Application Engineers, and Territory Sales Managers, as needed, to qualify, quantify, and close key orders
Provide customer insights to key service offering gaps for New Product Implementation development and capital expenditures for shop enhancements
Bachelor's Degree in Engineering, Marketing, or Business from an accredited college or university (OR a High School Diploma / GED with a minimum of 8 years of experience in Marketing, Sales, Customer Service, or hands-on experience with GE's Industrial Services portfolio)
Minimum of 4 additional years of experience in Marketing, Sales, Customer Service, or experience associated with the Industrial Switchgear service and repairs
Ability and willingness to obtain and maintain a valid passport and driver's license
Ability and willingness to meet GE requirements for operating a company vehicle
Ability and willingness to travel within the Charlotte Service Territory
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Bachelor's Degree in Electrical Engineering from an accredited college or university
3 years of experience in Switchgear Field Services and repairs – Inquiry To Order and/or Order To Remittance
Knowledge of GE Industrial Solutions product and service offerings
Ability to effectively interface with all levels of external / internal customers
Strong analytic, problem-solving, and strategic thinking skills
Ability to work effectively within a matrix environment
Experience in successfully delivering business results
Strong oral and written communication and presentation skills
Ability to manage multiple transactions and priorities simultaneously
Experience in establishing value-based pricing combined with reality-based product and service differentiation
Self-directed, highly detail-oriented, organized, and flexible
Proven accountability and Integrity
Ability to negotiate complex and strategic contracts
Customer-focused mindset with proven ability to respond quickly to customer needs
Proven coordination and influencing skills
Knowledge of customer financial drivers / needs
High proficiency in utilizing electronic sales tools including; Salesforce.com, MS Outlook, Word, Excel, and PowerPoint
Industrial Market connections in the assigned territory
Ability to discuss complex repair technology in a clear and concise manner with a variety of audiences
Consistent track record of meeting performance objectives
PLEASE NOTE: Charlotte, NC is the preferred location, however other U.S. locations may be considered.
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Locations: United States; North Carolina; Charlotte
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