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Lead Services Specialist 2 - Contract Performance Mgmt

  • GE Power
  • Experienced
  • Posted 5/8/2017 3:20:24 PM
  • 2907606
  • Job Function: Services
  • Business Segment: Power Headquarters
Location(s): South Africa; Johannesburg


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Project Management/Planning/Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.

Essential Responsibilities:
All contract performance related activities, typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests. Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision. Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters. Develops an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to plan of larger unit. Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done. Diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Qualifications/Requirements:
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services). Minimum of 3 additional years of experience in Contract Performance Management.

Desired Characteristics:
Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.

Locations: South Africa; Johannesburg
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