Service Operations Manager
- GE Healthcare
- Posted 5/8/2017 3:20:49 PM
- Job Function: Services
- Business Segment: Healthcare Imaging
Location(s): Mexico; Mexico City
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Directs all zone operations through leadership and development of Operations Managers. Drives operational execution and achievement of business metrics, predictable and accurate forecasting, cash collection management and FE productivity.
• Provide strategic leadership to General Manager on deployment and support strategies, training requirements and execution and utilization of resources. • Provide leadership in NPI (New Product Introduction) & service sign-off process. • With Service Delivery team, drive and develop operational and financial growth initiatives and targets, cost control measures and process improvements. • With the Customer Issue Escalation Process team, define and drive overall customer satisfaction indicators and levels. • Develop metrics on field service profitability and resource models to maximize productivity. Lead and develop infrastructure/backroom in support of technical requirements. Own VCP processes & targets for business. • Provide leadership for Lean/Six Sigma initiatives. • Routinely visit key customers. Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. 2. Complete all planned Quality & Compliance training within the defined deadlines. 3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. 4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. 5. Ensure timely dispatch closure. 6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Required 1. Bachelor’s degree with 5 years operational or analysis experience in the technical, healthcare or business environment or equivalent (defined as High School Diploma/GED and 8 years progressive experience in operational analysis, technical, healthcare or business environment.) 2. Experience with leading cross functional teams to achieve business goals. Preferred 1. MBA, experience in an operations leadership role. Strong business acumen, including a strong financial background. 2. Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels Profit & Loss (P&L) exposure 3. Exceptional interpersonal skills 4. Exceptional skills as a change agent and process oriented individual 5. Ability to resolve complex issues within functional area and/or area of expertise 6. Ability to develop and execute priorities and approaches to meet objectives .
Locations: Mexico; Mexico City