Business Segment: Current & Lighting Current Powered by GE
Location(s): United States; Massachusetts; Boston
Current is a first-of-its-kind energy company designed to meet the unique needs of a wide range of Commercial & Industrial, municipal and utility customers. It brings together capabilities including LED lighting, Solar, Energy Storage, and electric vehicle charging stations, along with new financing and software solutions to offer integrated energy solutions aimed at delivering increased reliability, efficiency and profitability.
Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Lead and manage the Customer Success Management and Business Analytics teams as a center of excellence for Current, powered by GE. Partner with business leaders to drive business decisions through customer, business and market data / analytics.
In addition you will :
Build a center of expertise to conduct best in class research and competitive analysis to deliver data driven insights to the business and customers
Drive business performance analytics and insights for the business
Establish business intelligence reporting, tools and metrics to drive business outcomes
Lead a customer success management team focused on analyzing customer demographics to deliver value and productivity to customers
Build a strategy for customer success management—establish metrics and processes to analyze customer demographics to include energy usage, building utilization, and / or building operations & processes, intelligent environment solutions focused on business / employee / customer productivity, retail energy markets, wholesale energy markets, incentives, policy and regulatory issues
Bachelor’s Degree in Marketing, Business Administration, Economics or related field
8 years of experience in marketing, analytics, strategy
3 years of experience in the energy or software space
Deep expertise in strategy, market and customer analysis
Strong analytical and process skills
Strategic Thinker – Ability to See & Create Linkages between disparate information
Leadership skills to lead teams and shape / lead growth vision
Excellent oral and written communications skills
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
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