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Technical Service Consultant

  • GE Healthcare
  • Experienced
  • Posted 7/26/2017 5:27:34 PM
  • 2912325
  • Job Function: Services
  • Business Segment: Healthcare Digital
Location(s): United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Pittsburgh


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Responsible for installation, configuration and integration of Enterprise Imaging products to meet customer needs. Ability to provide architectural recommendations to customer for High Availability, Disaster Recovery and Scalability. Also responsible for customer satisfaction and consultation with customers. The Consultant provides personalized, proactive guidance, cultivating high value relationships with clients and seeks to understand their IT infrastructures, processes and business needs.

Essential Responsibilities:

  • Tailor support for our customers' environments, facilitate collaboration with their other vendors, and advocate on their behalf by working closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and drive issue resolution.
  • Drive NPI awareness and lead Installation and Upgrades for your assigned clients. Participate on business Org-Readiness teams.
  • Manage customer escalation cases and maintain clear and concise case documentation. Drive resolution of issues.
  • Serve as the customer technical advocate within GE Healthcare IT.
  • Provide remote/on-site technical guidance during installation/upgrade projects
  • Responsible for site readiness during the installation/upgrade process, site preparation and customer satisfaction during the installation cycle as well as installation process improvements.
  • Perform technical reviews and share knowledge to proactively identify and prevent issues.
  • Provide sales team with technical expertise during pre-sales activities.
  • Complete installations and upgrades as needed.
  • Provide On Site Support for production issues when needed.
  • Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes.

    Qualifications/Requirements:

    Basic Qualifications


    • Bachelor’s Degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associate’s Degree with 2 years’ experience servicing electronic equipment or a High School Diploma/GED and 12 or more years’ experience servicing electronic equipment.
    • 5 years’ experience with large strategic implementations and providing customer satisfaction.

    Eligibility Requirements


    • Ability to travel approximately up to 100%.


    Desired Characteristics:

  • PACS Software experience with one or more of the following: installation, support, training or healthcare IT industry knowledge.
  • Strong communication skills with both internal team members and external customers as part of a solution based service process.
  • Experience with large-scale project management where deadlines were met on or ahead of schedule; construction or installations experience preferred.
  • Experience in VM environment set-up and operating system optimization.
  • Experience in database set-up and scripting.
  • Demonstrated customer service skills.
  • High energy personality that thrives in working long hours in high-pressure circumstances.
  • Excellent time management skills.
  • Ability to multi-task and manage competing priorities.
  • Proven ability to orchestrate resources and motivate teams.
  • Strong written and verbal communications skills.
  • Ability to drive improvements in efficiency.
  • Ability to provide constructive feedback to installation team and contractors.
  • Drive process improvements.
  • Knowledge of GE Healthcare products preferred.
  • Proficient in Microsoft Office.
  • #DTR

    Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Pittsburgh

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
  • Apply Now    

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