Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Lead Sales Specialist leads projects and initiatives with broad scope and high impact to the business or is a recognized expert in a specialized field. In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area of expertise, and contribute to the overall business strategy.
Essential Responsibilities: In the role of Lead Sales Specialist, you will:
Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met
Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer
Assume overall responsibility for customer satisfaction
Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement
Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
Clearly define and communicate problems as perceived by the customer
Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
Manage the activities of supporting organizations to ensure that technical and business
Problems are resolved in the balanced interest of GE and the customer
Develop and maintain a customer preference relationship toward GE
Monitor special programs and coordinate both internally and externally with the customer
Screen and analyze customer order practices looking for trends and unusual order practices
Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues
Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution and a minimum 7 years of experience in in customer logistics, sales, or support operations)
Minimum 3 years of experience in customer logistics, sales, or support operations
Knowledge of GE Artificial Lift SPS product line and services and general oilfield services and functions
Ability to effectively interface with all levels of internal and external customers
Strong oral and written communication skills
Strong interpersonal and leadership skills
Working knowledge of assigned systems such as SCADA, ESP applications, Solutions design program and client organization and practices
Work as part of team of talented, driven individuals with a 24/7 attitude
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