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Customer Quality Program Leader - Military

  • GE Aviation
  • Experienced
  • Posted 5/8/2017 3:23:52 PM
  • 2845592
  • Job Function: Quality
  • Business Segment: Aviation Supply Chain
Location(s): United States; Massachusetts; Lynn


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Aviation!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The person in this role defines and leads the implementation of the Customer Quality organization strategy, to minimize the risk of poor quality. The successful candidate leads improvement initiatives to achieve business excellence, and will work closely with external customers, to include the branches of the US military and the Defense Contract Management Agency (DCMA).

Essential Responsibilities:

In addition, you will :

  • Serve as the single point of contact for the customer and maintain the status of expert within your area of influence
  • Monitor customer satisfaction and advocate for the customer within the supply chain
  • Partner with our manufacturing and assembly sites, as well as product line teams, to resolve hardware non-conformances and other quality issues
  • Review engineering drawings and specifications to understand potential non-conformances
  • Lead audits of engine parts at manufacturing sources with customer representatives
  • Ensure robust preventive and corrective actions are taken
  • Drive quality improvement using data-based decision making and by applying existing technologies, approaches, and methodologies
  • Present projects plans, technical roadmaps, risks and recommendations to senior business leaders within technical space and occasionally to senior leaders in partner technical teams
  • Communicate solutions across the Quality function and with cross-functional partner organizations

    Qualifications/Requirements:

  • Bachelor of Science degree from an accredited university or college
  • Minimum of 5 years of experience in manufacturing, manufacturing quality, supplier quality, technical customer support, or equivalent military role

    ELIGIBILITY REQUIREMENTS :


  • Ability to travel up to 20%, domestically and internationally
  • This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.

    Desired Characteristics:

  • Experience as a member of or directly working with the US military
  • Experience in Lean manufacturing, product engineering, or customer quality
  • Demonstrated ability to perform data and statistical analysis
  • Demonstrated ability to lead process improvement
  • Understanding of the regulatory requirements in the aviation industry
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs
  • Power user of Microsoft Office suite, especially Excel and PowerPoint

    Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

    At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

    Lynn is the home of the first U.S. jet engine thanks in part to relationships with material science researchers at nearby MIT. This continued relationship allows us to focus on product improvement. GE Aviation still a major employer in Lynn, assembling small commercial, military and marine engines in this Boston suburb. As a result, over 4,200 GE employees now call this historic area "home." Take the MBTA commuter rail into the nearby city of Boston. Several parks including the largest municipal park in New England, as well as the Lynn Beach offer resident relaxation. Learn more about our New England community!



    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections



    Locations: United States; Massachusetts; Lynn

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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