Location(s): United States; Georgia, Ohio; Alpharetta, Cincinnati
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: GE is building operations teams focused on performance and availability of Identity and Access Management services consumed by all business segments. These teams are composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.
Act as a subject matter expert for GE’s RSA/*NIX 2FA services
Should be able to quickly respond and resolve critical service outages severely impacting consumers
Develop automated solutions to address potential problems before they result in a service interruption
Provide impact assessment and mitigation plan for changes going into the production environment
Investigate root cause of severe and systemic outages, identify corrective actions and apply across the enterprise
Develop availability measures that align with consumer experience to accurately assess the usability of crucial services
Build capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages
Analyze failure points in services to model risk level and resolution steps if failure occurs. Assist in driving architecture enhancements into system to mitigate potential failure points
Programmatically monitor for and remediate configuration drift of critical devices
Develop response plans to potential failure points and evaluate effectiveness during planned tests
Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture
Provide technical coaching and direction to more junior teammates
Bachelor's degree in Computer Science, Information Management, similar STEM degree, or equivalent practical experience
Minimum 5 years IT experience in enterprise-wide deployments
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Demonstrated experience scripting or developing software and services for the cloud Ruby, Python, Go, Java, Node.js, .NET, etc.
Experience with Cyberark or other PAM solutions
Experience supporting identity management systems and account management processes with a focus on end user self-service
System administrator experience in a Unix/Linux environment, familiar with scripting, tuning, configuring, and troubleshooting application and OS parameters
Demonstrated Hands On Experience Developing Solutions with Cloud Orchestration Tools (Terraform, Chef, Puppet, Salt, etc.)
Thought leader, and/or certification in modern IT/developer operations
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Enthusiastic to find ways to make customers successful
Security and Operational centric mindset
Ability to work well within small team focused on rapid delivery of results
Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment
Comfortable with empowering colleagues and inspiring others to be their best
Ability to deliver results in a rapidly changing dynamic environment
Locations: United States; Georgia, Ohio; Alpharetta, Cincinnati
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