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Junior Field Service Engineer

  • GE Healthcare
  • Experienced
  • Posted 7/26/2017 5:14:12 PM
  • 2865185
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Ireland; Dublin


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

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Role Summary:
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities:

• Technical: maintains all models specific to a modality in the assigned area.
• Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• LCT: assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business in his/her geographic area.
• Productivity: Responsible for Warranty and PMS contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation; Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
• Qualify Specific Goals: Aware of and comply with GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.



Qualifications/Requirements:

• Full Drivers License is required
• Qualified to Degree level or equivalent knowledge and experience
• Technical analytical skills
• Some years Field Services or relevant technical experience
• Knowledge of medical diagnostic equipment service preferable but not essential
• Strong knowledge of IT with a proficiency in networking and hardware troubleshooting
• Sought by others for guidance and advice
• Ability to work independently with minimum direction
• High work standards and quality
• Initiative and motivation
• Plans and organizes work effectively
• Excellent communications, listening and interpersonal skills
• Strong customer skills, deals tactfully and effectively with differences of opinion, influences rather than directs.



Locations: Ireland; Dublin
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