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Sr Services Staff Manager 1 - Functional Mgmt

  • GE Renewable Energy
  • Experienced
  • Posted 5/8/2017 3:28:07 PM
  • 2898543
  • Job Function: Services
  • Business Segment: Renewable Energy Hydro
Location(s): Brazil; Taubate

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Service scope includes for the region the service ITO and OTR activities (sales, commercial operations, field service and plant support, technical support, project execution) HLA service activity is made of turbine/generator refurbishment and transactional services. Service and retrofit sales for HLA is around 25MUSD, covering small retrofit, assessments on site, service agreements, spare parts. Teams are mainly located in Brazil (Taubate and Sao Paulo) and Peru (Lima).

Essential Responsibilities:
The Latam Service Business Leader is fully responsible, within Hydro policies, procedures and interests, for the following activities:
Input into the Global Strategy: The Region Service Business Leader provides proactively input into to the global strategy of Global Functions by searching and developing continuous improvement actions in applications, core competencies and the sharing of best practices.
Market / client leadership: Represents Hydro Service towards Customers, external bodies, as well as internally (Hydro Region and Functions, Energy connection, Wind, other Activities and Functions)
Identifies and captures business opportunities with regards to the Hydro installed base Customers and interfaces with Hydro Sales & Commercial Operations for Full Retrofit
Growth: Builds and implements the validated detailed action plan for fuelling profitable growth of Spare Parts, Field Service, Partial Retrofit and Service Agreements
Strategy execution: Based on the defined global strategies as well as through the Global Functions he/she decides on the deployment of actions for the regional implementation.
Business leadership: Leads the execution of the activity, including management of resources and follows-up of economic performance
Project Management Support: he/she supports as a solution provider the project managers, so that his/her team can act and balance needs and requests coming from the projects and ensures successful execution of contracts.
Performance Management: He/she monitors, and if requested reports, the necessary key performances indicators (KPI). The Service Leader takes immediately all necessary actions and decisions to guarantee financial as well as time, quality, ethic and EHS performance on the highest level.
EHS & Compliance: He/she ensures operational excellence in the areas of integrity, controllership, safety and compliance

Education /Background
BSc. /MSc. in sales, business development or project management
~10 years in a Service activity within the energy industry
At least 5 years of successful leadership experience in a global and matrix organization
Excellent knowledge of sales, project management, business development, field services
Leadership Skills
Ability to balance strategic as well as “hands-on” and planning ahead
Excellent communication skills in English
Good negotiation and influencing skills
Credible and comfortable in dealing with all levels of the organization
High customer focus
Act fast and able to take risks with unyielding integrity
Fluency in Spanish and/or Portuguese is required

Desired Characteristics:
Previous experience with Hydro Products is a plus .

Locations: Brazil; Taubate
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