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TMS Field Service Manager

  • GE Oil & Gas
  • Experienced
  • Posted 5/8/2017 3:29:19 PM
  • 2835962
  • Job Function: Services
  • Business Segment: Oil & Gas Turbomachinery Solutions
Location(s): United States; Texas; Lufkin


About Us:

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today’s toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future. GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today’s era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry’s changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We’re at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to
fuel the future.

Follow GE Oil & Gas on Twitter @GE_OilandGas.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
Oversees field warranty, maintenance, and gear repair services of to meet customers’ needs in a timely and efficient manner to ensure customer satisfaction. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

Essential Responsibilities:
All on site life extensions, repairs and inspection-related service activities able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Develops an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to plan of larger unit. Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done. Diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

In the role of TMS Field Service Manager you will:

  • Schedule service assignments for warranty, maintenance, and repair work for LUFKIN’s Gear Repair customers so that work is performed in an efficient manner that minimizes downtime and maintains good customer relations
  • Supervise service personnel, travel expenses, and expense account reports
  • Coordinate repair analysis and recommend if repair is warranty or non-warranty
  • Oversee the inspection and evaluation of units returned for repair to determine the cause of the problem and the steps needed to correct it
  • Train field service personnel to provide quality service in a timely and cost-effective manner. Update personnel on the latest developments and technologies related to Gear Repair services
  • Perform special projects as assigned

    Qualifications/Requirements:
  • Bachelor's degree from an accredited college or university (OR High School Diploma / GED with a minimum 7 years of experience in Field Services)
  • Minimum 3 years of experience in Field Services

    Desired Characteristics:
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact
  • Ability to coordinate several projects simultaneously
  • Effective problem identification and solution skills
  • Proven analytical and organizational ability
  • Excellent organizational skills
  • Effective communication skills to interact with customers and field technicians
  • Excellent organizational skills. Ability to plan and schedule heavy work loads to meet deadlines and priorities
  • Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance
    instructions and procedure manuals.
  • Ability to solve practical problems related to gear repair
  • Ability to interpret instructions given verbally, orally, schematically or as a diagram

    GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. 
    Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas! 

    Locations: United States; Texas; Lufkin

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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