Business Segment: Oil & Gas Turbomachinery Solutions
Location(s): United States; Texas; Lufkin
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Role Summary: Oversees field warranty, maintenance, and gear repair services of to meet customers’ needs in a timely and efficient manner to ensure customer satisfaction. All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Essential Responsibilities: All on site life extensions, repairs and inspection-related service activities able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Develops an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to plan of larger unit. Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done. Diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
In the role of TMS Field Service Manager you will:
Schedule service assignments for warranty, maintenance, and repair work for LUFKIN’s Gear Repair customers so that work is performed in an efficient manner that minimizes downtime and maintains good customer relations
Supervise service personnel, travel expenses, and expense account reports
Coordinate repair analysis and recommend if repair is warranty or non-warranty
Oversee the inspection and evaluation of units returned for repair to determine the cause of the problem and the steps needed to correct it
Train field service personnel to provide quality service in a timely and cost-effective manner. Update personnel on the latest developments and technologies related to Gear Repair services
Perform special projects as assigned
Bachelor's degree from an accredited college or university (OR High School Diploma / GED with a minimum 7 years of experience in Field Services)
Minimum 3 years of experience in Field Services
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
Excellent organizational skills
Effective communication skills to interact with customers and field technicians
Excellent organizational skills. Ability to plan and schedule heavy work loads to meet deadlines and priorities
Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance instructions and procedure manuals.
Ability to solve practical problems related to gear repair
Ability to interpret instructions given verbally, orally, schematically or as a diagram
GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!
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