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Chief Operating Officer, Applications

  • GE Digital
  • Experienced
  • Posted 5/8/2017 3:29:34 PM
  • 2881428
  • Job Function: Digital Technology
  • Business Segment: Digital Applications
Location(s): United States; California; San Ramon

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Chief Operating Officer, Applications is a critical executive leadership role within GE Digital Applications organization, serving as a key influential leader to build and develop programs and initiatives to support rapid growth of revenues from software application product lines. This includes driving continuous improvement initiatives across all application product lines and with key stakeholder organizations.

Essential Responsibilities:
S/he will report to the Chief Product Officer and will own the vision and execution of programs and initiatives aligned to three key imperatives of Operational Excellence, Growth, and Culture.

In this role, you will:
  • Work closely with the management team in the global evolution of the Applications organization and ensure processes are effectively aligned to the design tenants of Customer Excellence, Simplicity, and Scalability.
  • Partner with the GE Digital Commercial organization to create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices.
  • Partner with all Application Product Lines to institute an effective rooftop management strategy that aligns with staffing plans.
  • Partner with the CFO and Finance team members to implement best practices from leading software companies and install a set of operating metrics that tracks and effectively measures the health of the application product lines.
  • Partner with shared technical and business resources across multiple functions and shared centers of excellence (Engineering, Product, Software, Marketing, etc.) to effectively deliver and support solutions
  • Work as a business partner with product line leaders and stakeholders to evaluate/improve business processes and arrive at mutual, cost effective solutions for business process efficiency and productivity
  • Drive improvements and initiatives in partnership with relevant stakeholders or business owners to resolve critical issues and failures.
  • Work cross functionally to share best practices and modify processes and policies to improve overall customer experience
  • Drive business operations, ensure a customer centric operating model (must be easy to do business with, customer engagement across lifecycle, customer experience)
  • Mentor, coach and develop team members to increase their effectiveness as well as employee engagement by creating a continuous learning and collaborative environment

Year One Success:
Key deliverables for this leadership role in the first 12 months will be:
  • Establish application team operating rhythm (Customer centric), drive strong accountability on outcomes / programs execution, etc.
  • Develop the capability to achieve attributable revenue to reach growth target
  • Drive a clear path to make our install base customers heroes using currently consumed products.
  • Develop, implement and operate with the tools and metrics of a world class digital industrial organization

Basic Qualifications:
  • Bachelor’s Degree in business, science, engineering, technology or related discipline
  • A minimum of 10 years’ experience in business systems or product support including working with all aspects of software development lifecycle (requirements to post release validation)
  • A minimum of 5 years’ experience building and leading complex and large professional teams
  • A minimum of 3 years of direct management experience leading software support and customer success functions.

Eligibility Requirements:
  • GE will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this role.
  • Must be willing to work out of an office located in San Ramon, CA
  • Must be willing to travel 30-50%+ of the time in first year

Desired Characteristics:
  • Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
  • Entrepreneurial & digital-first mindset: demonstrated ability to translate the voice of the customer into internal initiatives that resonate with key stakeholders
  • Outstanding leadership skills evidenced by the clear ability to build a large team with the ability to work within a matrix environment to successfully drive outcomes
  • Experience in driving customer outcomes thru innovation & collaboration
  • Demonstrated operational management experience, with track record in developing successful organizations
  • Solid understanding of Agile software development lifecycle and tools
  • Superior communication skills (verbal and written) and well-developed executive presentation skills
  • Must be results-oriented, able to handle multiple tasks of urgent nature and effectively deal with ambiguity
  • Experience with industrial internet, plant operations and management systems, trading & risk management systems
  • Proven client engagement capability: unrelenting passion and zeal to engage with customers
  • Passionate about driving change/influence across cross functions and organizational boundaries
  • Ability to translate strategic direction into tactical deliverables that are readily embraced by organization’s tactical layers
  • Graduate of GE experienced leadership program
  • MBA or related Master’s degree from a top university

Locations: United States; California; San Ramon

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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