Location(s): United States; North Dakota; Williston
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Role Summary: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.
Essential Responsibilities: In the role of Services Manager - Customer Operations you will:
Be responsible for the daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer
Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
Complete customer and internal paperwork
Coordinate shop and/or program reviews and customer visits at the site as necessary
Develop a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working
Contribute to plan of larger unit
Communicate across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy
Diverse clients in a region
Follow frameworks to get through the processes
Have room for negotiating and client specific conditions
Bachelor's degree from an accredited college or university (OR High School Diploma / GED with a minimum 7 years of experience in Customer and/or Services Management)
Minimum 3 years of experience in Customer and/or Services Management
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to influence others and lead small teams
Lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously
Effective problem identification and solution skills
Proven analytical and organizational ability
GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!
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