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Customer Service Specialist

  • GE Healthcare
  • Experienced
  • Posted 5/8/2017 3:32:27 PM
  • 2853533
  • Job Function: Services
  • Business Segment: Healthcare Life Sciences
Location(s): United States; Massachusetts; Marlborough


About Us:
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.




We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy - and we'd like you to be a part of it. As a global leader, GE can bring together the best in science, technology, business and people to help solve one of the world's toughest challenges and shape a new age of healthcare.



Something remarkable happens when you bring together people who are committed to making a difference - they do!



At work for a healthier world.


Learn More About Careers at GE

Learn More About GE Healthcare


GE Healthcare Life Sciences provides products and services used as tools for biopharmaceutical manufacturing, drug discovery and the latest in cellular technologies, thereby enabling our customers around the world to be more productive, effective and creative. Our motivation is to create better health for more people. Through our five decades of supporting the biopharmaceutical industry and its research partners to become more productive, we are helping to reduce costs, increase access and improve quality in the healthcare system. We use our expertise and know-how in imaginative ways to work with our customers to provide what’s needed today and create products and solutions to enable the medical treatments of tomorrow. We add value to our customers by:

  • Providing cutting-edge research tools that give deeper insights into cell function to enable disease diagnosis and the development of treatments.
  • Enabling manufacturing productivity: we provide solutions for the entire bioprocess workflow (i.e. start-to-finish bioprocessing) helping our customers to develop and manufacture biopharmaceuticals more efficiently.
  • Providing high quality support and maintenance services.

We are the home of many famous brands, including Whatman, Amersham, Biacore, WAVE, Applied Precision, Xcellerex and more.


Learn More About GE Healthcare Life Sciences


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
To provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times.

Essential Responsibilities:
• Provide an excellent service for end customers; distributers & subsidiaries, as applicable. •Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service. • Work collaboratively with other GE departments for dispute resolution. • Establish close relationships with customers and commercial partners to gain their trust. • Respond to customer queries in a timely and professional manner. •Develop solid product knowledge and a strong understanding of the Supply Chain. • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service. •Build effective relationships with other departments to understand impact to customers and service levels. • Provide knowledge and accurate information to customers. • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required

Qualifications/Requirements:
1. Proven experience in customer service normally including at least 1 year of prior experience in customer service. 2. Outstanding communication skills, both written and oral. 3. Competent with Excel and Word 4. Ability to manage self and tasks a proactive manner 5. Excellent organizational and administrative skills 6. Attention to detail. 7. A calm and analytical approach to problem solving. 8. Ability to communicate using local language and additional languages if role requires.
Preferred 1. Experience with managing multiple projects. 2. Ability to work in a cross-functional cross-country team environment. 3. Willingness to work as part of a team, and drive/progress individual projects. 4. ERP/SAP knowledge 5. Fluency in additional language if working in a country that uses such a local language

Desired Characteristics:
N/A

Locations: United States; Massachusetts; Marlborough

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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