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Sr Staff Technical Writer - Training

  • GE Oil & Gas
  • Experienced
  • Posted 5/8/2017 3:33:13 PM
  • 2900561
  • Job Function: Digital Technology
  • Business Segment: Oil & Gas Digital
Location(s): United States; California; San Ramon


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Sr Staff Technical Writer - Training is responsible for supporting the overall training program and products for GE Oil & Gas Digital, delivering training to our sales, development, and customer solutions groups and the continual improvement of engaging technical and solution training.

Essential Responsibilities:

In this role, you will be responsible for designing, developing and delivering training for all segments of Oil & Gas Digital applications. This includes new product introductions, maintaining existing courses, training deployment, training resources and evaluations.

  • Work in a global team environment to ensure that requirements for courses are met and that course development and delivery is completed on time and within budget.
  • Collaborate with information developers, product managers and UX designers on a global scale to gather and build training materials.
  • Develop training plans, training objectives and relevant course curriculum.
  • Lead as a subject matter expert for all e-learning initiatives including management, content creation and further growth of our training programs.
  • Deliver training using a variety of delivery methods (online, onsite instructor-led training, live webinars, podcasts, training videos, workshops, and events).
  • Maintain and coordinate course collections for LMS and CMS.
  • Define, monitor and provide metrics for training programs.
  • Evaluate and improve training products and processes.

    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering, Physics, or related STEM discipline from an accredited university or college.
  • 12 years’ experience developing highly technical adult learning content.
  • 2 years’ experience with CRM, LMS or CMS managing course curriculum.
  • GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to travel 40%.
  • Must be willing to work out of an office located in San Ramon, CA

    Desired Characteristics:

  • Desired Characteristics:
  • Previous Oil & Gas experience (production optimization experience is a strength) or Oil & Gas Inspection Technology hardware, services, software or consulting experience.
  • History of developing and deploying training in multiple formats (e.g., Print media, electronic documents, web pages, audio or podcast, multimedia presentations and training modules, distance learning components and deliverables).
  • Demonstrated ability to take strategy and turn it into “learnable” modules.
  • Superior classroom (physical and virtual) instructional skills.
  • Demonstrated high standard for clear, concise communication (written and verbal).
  • Strong understanding of training technology and adult learning concepts.
  • Strong knowledge of the following core development tools: MS Word, MS PowerPoint, CSS and HTML, screen-casting software (Camtasia, etc.), e-learning software (Lectora, Articulate, Captivate, etc.).
  • Developer-grade knowledge & experience with LMS and CMS.
  • Strong understanding and practical skills with IS/IT systems (e.g., server & client OS, databases & client tools, queries, web technologies).
  • Existing portfolio of training content created and/or delivered.
  • Experience serving global markets.
  • Professional training or practical experience of the AGILE development process.
  • High energy, results driven team-player with strong interpersonal skills and a quality mind-set.

    Technical Expertise:

  • Can identify gaps or exceptions to procedures and when to escalate issues.
  • Understands value of getting feedback from customers and stakeholders.
  • Able to effectively navigate through uncertainty and uses appropriate researching capabilities.
  • Understands flow of information, clarity and ease-of-use from a customer standpoint.

    Business Acumen:

  • Appraises and articulates the value of what is most important to students and how GE products and/or services can meet those needs.

    Leadership:

  • Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust to achieve a business goal.
  • Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary.
  • Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas.
  • Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.

    Personal Attributes:

  • Listens attentively; reads and exhibits proper body language in a collaborative setting to drive effective discussion; captures specific information from the audience and validates it back to them for acceptance; ensures that the information was properly understood by reading verbal and non-verbal cues; asks both open and closed questions in a logical order to gather critical information.
  • Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
  • Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.

    #DTR

    Locations: United States; California; San Ramon

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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